Restaurant Manager

Job Description

Participates in the

development and implementation for of business strategies for the restaurant

which are aligned with Carlson’s overall mission, vision values and strategies

§  Develops and

implements strategies for department

§  Monitors

status regularly and adjusts strategies as appropriate

§  Develops and

implements strategies for the assigned Food & Beverage outlets that support

achievement of the hotel’s goals

Develops and

implements strategies to achieve revenue and profit goal

§  Assists in the

development of the marketing plan for assigned outlet by keeping current on

competitors on a regular basis

§  Develops and

implements special promotions and employee incentives

§  Provides

employees with current up-to-date information on menu offerings

§  Increases

sales by coaching employees on effective sales technique

Maximizes

productivity by using forecasting techniques to adjust scheduling

Manages the

operation of assigned restaurant or outlet

§  Coordinates

the set-up of restaurant or outlet areas in accordance with Carlson Hotels

standards

§  Confirms daily

specials and new menu additions with Executive Chef

§  Manages the

food and beverage service provided in assigned outlet; coaches employees on

effective service and food presentation techniques

§  Inspects

restaurant and outlet areas on an on-going basis and takes appropriate steps to

ensure facilities meet or exceeds the hotel’s standards at all times

§  Leads staff

meetings; conducts daily pre-shift meetings to discuss specials, house count,

reservations and new menu items

§  Assists in

quarterly inventories

Develops and

implements strategies and practices which support employee engagement

§  Recruits and

selects qualified candidates

§  Provides

employees with the orientation and training needed to understand expectations

and perform job responsibilities

§  Communicates

performance expectations and provides employees with on-going feedback

§  Provides

employees with coaching and counseling as needed to achieve performance

objectives and reach their fullest potential

Creates 100%

guest satisfaction by providing the Yes I Can! experience through performance

that demonstrates the standards of, genuine hospitality and exceeding guest

expectations

§  Gives personal

attention, takes personal responsibility and uses teamwork when providing guest

service

§  Listens,

apologizes with empathy, finds a solution and follows through when resolving

guest problems

§  Provides Yes I

Can! genuine hospitality and teamwork on an ongoing basis

§  Assumes the

responsibility to notice when the guest is not satisfied and uses their best

judgment as to when it is appropriate to use the 100% Guest Satisfaction

§  Performs other

duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel

policies and procedures

§  Attends work

on time and as scheduled

§  Follows hotel

grooming and hygiene standards

§  Minimise

safety hazards by following all safety rules and procedures

§  Keeps DF&B

promptly and fully informed of all problems or unusual matters of significance

§  Performs all

duties and responsibilities in a timely and efficient manner in accordance with

established company policies and procedures to achieve the overall objectives

of this position