Technical Account Manager

About MoEngage

MoEngage is an insights-led customer engagement platform trusted by 1,+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a -degree view of their customers.

arms marketers and product owners with insights into customer behaviour. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1 : 1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave™ : Real-Time Interaction Management, Q1 report, and Strong Performer in The Forrester Wave™ report. MoEngage was also featured as a Leader in the IDC MarketScape : Worldwide Omni-Channel Marketing Platforms for B2C Enterprises .

To learn more, visit

About the Role :

• Act as a the primary point of contact for all technical activities post launch for managed accounts.
• Do hands-on troubleshooting and ensure their day-to-day technical challenges are resolved in a timely and professional manner.
• Have a good Understanding of MoEngage Architecture and features.
• Assists clients in upgrades and migration by providing consulting services to ensure their long term success.
• Advocate new MoEngage features adoption as well as identify new opportunities where MoEngage products and technologies can better fit client's marketing strategy and technical stack.
• Help develop and maintain best practices for implementing and supporting MoEngage features in both internal and external customer facing knowledge bases.
• Manage implementation and consulting projects, where you would be expected to facilitate communication channels between the customer and the product and engineering teams of MoEngage.
• Document client requested enhancements, develop detailed business requirements and represent the client in product prioritization cycles.
• Plan and consult client marketing team on use cases and solutioning along with a Customer Success Manager
• Guide client tech team through the integration process
• Relay trends to customers and anticipate customer needs
• Predict and forecast risk, renewal and expansion within the customer portfolio.

Skills and Requirements