Head of Insurance Operations & Compliance

Position : Insurance Operations & Compliance Manager & Founder Mentor

Industry : Insurance (Health / Motor / Life / General – flexible)

Experience : 5–7 Years

Engagement : Full-time

Location : India (Remote)

Start Date : Immediate

Key Responsibilities

• Set up and manage day-to-day insurance operations (policy issuance, endorsements, renewals, cancellations, claims coordination, etc.)
• Draft, review, and maintain policy wordings, proposal forms, schedules, SLAs, broker agreements, and basic reinsurance contracts
• Build and manage the policy administration process – from proposal to policy issuance, documentation, and post-issuance servicing
• Coordinate with insurers, reinsurers, brokers, TPAs, aggregators, corporate clients, and individual clients
• Design and implement SOPs, workflows, and basic KPIs for enquiries, quotations, underwriting referrals, policy issuance, endorsements, claims handling, and collections
• Ensure regulatory compliance with local insurance regulations (e.g. IRDAI / local regulator), including documentation standards, onboarding KYC, and reporting requirements
• Implement basic internal controls to avoid mis-selling, unauthorized discounts, policy backdating, and manipulation of premiums or claims
• Support / guide in product development : features, exclusions, premium structure, and documentation for new products or schemes
• Set up simple MI / reporting dashboards for :
• Policies issued, endorsements, renewals, and lapses
• Premium written vs. earned, claims ratio, and basic profitability per product / client
• Collections, outstanding premiums, and credit control
• Coordinate with accounts / finance for premium collections, reconciliations with insurers, commissions, and TDS / GST / VAT-related aspects
• Assist in vendor and partner onboarding (TPAs, brokers, agents, tech vendors) with proper documentation and checks
• Support future team building (policy admin, claims desk, customer support, maybe sales support) as the business grows