Managed Services – Service Delivery Manager
Buxton Consultingmeerut, uttar pradesh, in6 hours ago
Job descriptionServe as the main point of contact for client executives and business owners. Conduct regular governance calls, QBRs, and health check reviews with clients. Build long-term relationships that support upselling, renewals, and referrals. Communicate proactively about risks, delays, escalations, or resourcing needs. Own SLA performance across all managed service accounts and platforms. Ensure incidents, service requests, enhancements, and change requests are handled within committed timelines. Track ticket lifecycle : intake, assignment, resolution, RCA, and closure. Maintain delivery playbooks, escalation matrix, and support workflows. Lead cross-functional support teams across NetSuite, ServiceNow, Salesforce, Oracle ERP, and IT Helpdesk. Assign work based on skill, workload, and SLA priority. Mentor, coach, and performance-manage the support team. Coordinate with US-based Client Partners, Delivery Leads, and Sales. Maintain dashboards for SLA adherence, backlog aging, ticket volume trends, and customer satisfaction. Prepare weekly / monthly status reports for internal and external consumption. Conduct RCA for high-impact issues and ensure preventive actions. Track contractual scope vs out-of-scope work and support invoicing inputs. Standardize support delivery across multiple platforms and clients. Drive automation, knowledge base creation, and ticket deflection strategies. Identify cross-sell or efficiency opportunities (e.g., CoE shared resources). Ensure alignment with ITIL best practices. 7+ years of experience in Managed Services delivery, with at least 3 years in a Service Delivery Manager role. Hands-on experience managing support teams for at least two of the following platforms : ServiceNow, Salesforce, NetSuite, Oracle ERP, IT Helpdesk. Strong understanding of ITIL concepts : Incident, Problem, Change, Release, Knowledge, SLA mgmt. Experience managing global teams and supporting US-based enterprise clients. Excellent verbal and written communication skills (client-facing level). Ability to manage escalations and resolve conflicts with professionalism. Experience working in a consulting or MSP environment. Background in SaaS product support, cloud platforms, or enterprise systems. PMP, ITIL, or ServiceNow / NetSuite / Salesforce certifications. Ownership mindset and bias for action Strong customer empathy and situational awareness Ability to work under pressure with shifting priorities Leadership skills with a coaching mentality Highly organized, data-driven, process-oriented
Sr. Service Delivery Manager (Managed Services)
Location : India
Work Hours : India time with overlap to U.S clients
Start Date : ASAP
Interviews : Immediate
Employment type : FTE
Must clear a thorough background check
Work Model
- Location : India (Remote or Hybrid, depending on city)
- Must be available to support US time zone overlap (typically 6 PM – Midnight IST for client calls)
- Required to travel for client visits or internal workshops, occasionally
About the Role
We are seeking an experienced Service Delivery Manager to oversee the delivery and ensure client satisfaction for multiple managed services engagements across NetSuite, ServiceNow, Salesforce, IT Helpdesk, and Oracle ERP. This role will act as the primary point of contact for client leadership, monitor SLAs, coordinate offshore / onshore teams, and ensure a smooth and proactive support experience.
Key Responsibilities
Client & Stakeholder Management
Service Delivery Oversight
Team & Operations Management
Reporting & Compliance
Process & Continuous Improvement
Required Skills & Experience
Must-Have
Good-to-Have
Key Behavioral Traits
Create a job alert for this search
Service Delivery Manager • meerut, uttar pradesh, in
Related jobs
![Process Excellence Delivery Manager [T500-21342]](https://cdn-logos.talent.com/v1/logo/image?feedcode=disruptedcloud-in&company_name=Arch%20Global%20Services%20India)
- Promoted
Service Delivery Manager
Publicis SapientDelhi, India We are looking for a seasoned Senior Service Manager.Application Management Services to join the Global IT Operation team.
As the leader in production operation teams, you will build, drive and lead...Show moreLast updated: 4 days ago
- Promoted
Managed Services Manager
SourceFuseNoida, Uttar Pradesh, India SourceFuse Technologies hiring Managed Services Manager with 10-12 years of experience.The SourceFuse Managed Services practice works with customers to ensure their business-critical applications a...Show moreLast updated: 27 days ago
- Promoted
- New!
Delivery Manager
Live Connectionsdelhi, delhi, in IT initiatives from the India-based Center of Excellence (CoE), ensuring alignment with global business and technology objectives.
Delivery Management & Execution.Lead and manage multiple concurrent...Show moreLast updated: 6 hours ago
- Promoted
Service Delivery Manager – SAP AMS Program
LTIMindtreeDelhi, India SAP AMS program Roles and responsibilities Be responsible of the overall engagement in terms of budget Customer satisfaction contractual compliancy service continuity team members motivations respe...Show moreLast updated: 4 days ago
- Promoted
Delivery Manager
ThoughtFocusDelhi, India ONLY IMMEDIATE JOINERS (0-10 days).Job Description Delivery Manager – Capital Markets (BFSI Domain) Location : .Delivery Head – Financial Services.
Role Overview : We are seeking a seasoned.The ideal c...Show moreLast updated: 12 days ago
- Promoted
- New!
Regional Service Delivery Head
TagMeerut, IN The Regional Service Delivery Head (RSDH) serves as the strategic and operational bridge between the India Global Delivery Center and the markets (AMS, EMEA, or APAC).
This role ensures that regiona...Show moreLast updated: 10 hours ago
- Promoted
- New!
Service Delivery Manager — IT Infrastructure Services
TECEZEnoida, delhi, in Service Delivery Manager — IT Infrastructure Services.Network • Cloud • Server • Storage • Telephony • Staffing • Digital Workplace).
Head of Service Delivery / Operations Director.Hands-on Manager (p...Show moreLast updated: 7 hours ago
- Promoted
Manager - Professional Services
BQE Softwarenew delhi, delhi, in We are seeking an experienced professional to join us as.Manager – Professional Services.The ideal candidate to be a strong people manager with hands-on expertise in solution delivery, while also d...Show moreLast updated: 28 days ago
- Promoted
SAP Application Services Delivery Manager
LTIMindtreeDelhi, India SAP Application Services Delivery Manager Location : Location : India Experience : 12-15 years in SAP with at least 5 years in AMS leadership roles.
The SAP Application Services Manager will lead the e...Show moreLast updated: 24 days ago
- Promoted
Process Excellence Delivery Manager [T500-21342]
Arch Global Services IndiaDelhi, India Arch) is a leading global insurer with operations in more than a dozen countries.We write insurance, reinsurance and mortgage insurance on a worldwide basis, and our customers value us as an innova...Show moreLast updated: 3 days ago
- Promoted
- New!
Delivery Manager
HCLSoftwareDelhi, India HCL Software is the division of HCL Technologies that operates its primary software business.We develop, market, sell, and support over 20 product families in the areas of DevSecOps, Automation, Di...Show moreLast updated: 13 hours ago
- Promoted
Senior Service Delivery Manager
ConcentrixDelhi, India Position : Senior Service Delivery Leader, Operations Location : Bangalore.We are seeking a visionary Delivery Leader, who is not only adept in strategic foresight but also in execution excellence.Th...Show moreLast updated: 27 days ago
- Promoted
- New!
Managed Services Manager
SourceFuse TechnologiesDelhi, India SourceFuse Technologies hiring Managed Services Manager with 10-12 years of experience.The SourceFuse Managed Services practice works with customers to ensure their business-critical applications a...Show moreLast updated: 13 hours ago
- Promoted
Delivery Manager
Adani Enterprises LimitedDelhi, India The Senior Manager- Delivery will lead execution of cybersecurity projects across industrial OT and enterprise IT environments.
This role demands ownership of client-facing delivery, team management...Show moreLast updated: 27 days ago
- Promoted
Service Delivery Consultant
Tata Consultancy ServicesDelhi, India Primary Skills – Expert level experience in Project Management with Cyber Security Skills.Domain Skills - Infrastructure Skills.
Experience required : 10-12 years.Certification : PMP, Prince2, Scrum.I...Show moreLast updated: 26 days ago
- Promoted
Technical Services Manager
GenScriptMeerut, IN Coordinate accountteam to drive business growth by strengthening the service levelto customer.Develop technical solution / innovation for regionalkey account and distributors to address customer need...Show moreLast updated: 30+ days ago
- Promoted
Senior Service Delivery Manager
InfogainDelhi, India Service Delivery Manager (SDM).The SDM is a customer facing role and requires successful management client and employee expectations.
The position also requires leadership, strong ability to multi-t...Show moreLast updated: 27 days ago
- Promoted
Service Deliver Manager
Tata Consultancy ServicesDelhi, India Tata Consultancy Services is hiring for.Service Delivery Manager Experience : 5-12 Years Location : Mumbai.WALK IN DRIVE DATE : 8-11-2025 WALK IN DRIVE LOCATION : Mumbai - Yantra Park Opposite Voltas...Show moreLast updated: 6 days ago