Junior Customer Support Executive

We are seeking a talented WordPress Support Executive to join our team. The ideal candidate will be proficient in English, and who is passionate about providing exceptional customer service. The ideal candidate will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience. This is a fantastic opportunity for fresh graduates to kickstart their careers in a supportive and professional environment.

Key Responsibilities :

• Respond promptly to customer inquiries via email and live chat.
• Provide accurate, valid, and complete information by using the right methods / tools.
• Resolve customer complaints and provide appropriate solutions and alternatives within the time limits.
• Follow up to ensure resolution and maintain a high level of customer satisfaction.
• Communicate and coordinate with internal departments to resolve complex issues.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers and ensure their satisfaction.

Requirements :