Customer Service Representative

We are Bright : Bright is a consumer fintech that helps Americans get out of debt, with the power of data science and machine learning. It is a mobile app that combines all the tools and tech needed to manage and get rid of debt.Bright’s tools include credit score building, automated debt paydown plans, financial planning, budget planning tools, and refinance loans. It works with credit cards, student loans and car loans.Bright has had 6x growth in the last year, with 300,000 users, and more than 100,000 ratings and reviews.Bright is backed by three major venture capital funds (Sequoia, Falcon Edge and Hummingbird) and with top angel investors from the US, UK and India, Bright has raised +$40 million in funding to date.Bright has recently raised $50M in debt funding from Encina Lender Finance, for its credit business growth. Encina Lender Finance provides lending solutions to consumer and commercial speciality finance companies across the U.S. and Canada.Today we are among the top 8 US FinTech companies. We will become a top-100 US financial institution, with the unique strength of data science and predictive modelling to enhance financial products for a user’s life outcomes.We will be the first at-scale Consumer Tech company, built in India for Global markets.About Our Founders : Bright was founded in 2019 by a founding team from McKinsey’s Banking Practice (Petko Plachkov and Avi Patchava) and InMobi Data Scientist (Avi Patchava, Varun Modi, Avinash Ramakath, Jayashree Merwade).Job Description : What You'll do?Maintaining a positive, empathetic and professional attitude toward customers always.Responding promptly to customer inquiries. In the lead role, this person will also be responsible to define Service level and track the same.Communicating with customers through various channels. Where possible create templates to be more effective.Acknowledging and resolving customer complaints.Complete understanding of products inside and out with ability to train the juniorsKeeping records of customer interactions, comments and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support.What You'll Bring?0 - 1.5 years of customer service experience in handling US clientsWilling to work in Night Shift.Hunger to succeed and to thrive in an exciting and fast-paced early stage startup environment.What You’ll Get?A journey to create an AI-powered