Relationship Manager

Mode : Work from Office + Field work (school visits)

Type : Full time | Work hours : 9AM to 6PM (Monday to Saturday

location : Azad Nagar Metro, Andheri West, Mumbai

Experience : 1-2 yrs

Roles & Responsibilities :

1. School Onboarding :

a. Initiate and manage the onboarding process for new schools.

b. Collect necessary data from schools, including timetables and student information.

2. Logistics Management :

a. Oversee the delivery and distribution of kits to schools and students.

b. Coordinate with logistics teams to ensure timely kit deliveries.

3. Educator Integration :

a. Introduce assigned educators to school staff and students.

b. Conduct technical checks to ensure all necessary equipment and software are functioning properly.

4. Parent and Teacher Engagement :

a. Organize and conduct parent-teacher meetings and orientations.

b. Act as the primary point of contact for student, parent, educator, and school queries.

5. Reporting and Feedback :

a. Collect and compile weekly feedback from students and educators.

b. Gather and provide reports from educators to schools and parents.

6. Documentation and Media Collection :

a. Capture photos, videos, and testimonials from students, parents, and educators.

b. Maintain a repository of media for promotional and reporting purposes.

7. Assessment Management :

a. Collect and organize assessment papers.

b. Facilitate the assessment process and ensure timely collection and distribution of certificates.

School Visits :

Visit schools in Mumbai on a weekly basis to ensure alignment of classroom activities with quality standards and provide on-ground support as necessary.

1. Bachelor's degree in Education, Business Administration, or related field.

2. Proven experience in quality assurance, customer relationship management, or operations..

3. Excellent communication and interpersonal skills.

4. Strong analytical and problem-solving abilities.