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TrackWise Support Engineer - Quality Management System

TrackWise Support Engineer - Quality Management System

MWIDM Staffing ServicesBangalore
30+ days ago
Job description

Role : TrackWise Support Engineer.

Mandatory Skills : TrackWise, Java, Web Admin, Team Access, Crystal Report, QM.

Experience : 6-10 Years.

Location : Hyderabad, Bangalore, Pune.

Notice Period : Immediate30 Days.

Primary Responsibilities :

  • Provide technical support for TrackWise users, troubleshooting and resolving issues promptly.
  • Perform system monitoring, health checks, and performance tuning.
  • Manage user accounts, permissions, and access controls within TrackWise.
  • Implement and maintain TrackWise configurations, workflows, and data structures.
  • Manage and support TrackWise environments (development, test, production).
  • Develop and maintain custom Java-based components and integrations for TrackWise.
  • Troubleshoot and resolve Java-related issues within the TrackWise environment.
  • Understand and utilize Java APIs for TrackWise integration.
  • Manage and maintain the TrackWise web application, including server configuration and deployment.
  • Troubleshoot and resolve web application issues.
  • Implement and manage web security best practices.
  • Develop and maintain Crystal Reports for TrackWise data analysis and reporting.
  • Manage and support Team Access configurations and integrations.
  • Create and maintain Team Access reports.
  • Understand and apply QM principles and best practices within the TrackWise system.
  • Support the implementation and maintenance of QM processes within TrackWise.
  • Ensure compliance with regulatory requirements (FDA 21 CFR Part 11).
  • Manage and track support tickets and issues using a ticketing system.
  • Document solutions, best practices, and knowledge base articles.
  • Provide training and support to end-users.
  • Work closely with cross-functional teams, including developers, QA engineers, and business analysts.
  • Communicate effectively with stakeholders at all levels.
  • Participate in team meetings and knowledge sharing sessions.

Required Skills and Experience :

  • 6-10 years of experience as a TrackWise Support Engineer.
  • Strong knowledge of TrackWise Quality Management System (QMS).
  • Hands-on experience with TrackWise configuration and administration.
  • Proficiency in Java development and troubleshooting.
  • Experience with web administration and server management.
  • Experience with Team Access and Crystal Reports.
  • Strong understanding of Quality Management (QM) principles and best practices.
  • Experience with issue management and ticketing systems.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team
  • ref : hirist.tech)

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