No longer accepting applications
Team Lead
The HIRDbaddi, himachal pradesh, in8 hours ago
Job descriptionMinimum 2 + years of experience in Customer Support – International Voice Process . Proven experience handling Inbound and Outbound Voice Operations . Strong exposure to contact center metrics – AHT, CSAT, Attrition, and Quality. Demonstrated ability to lead large teams (20+) in a fast-paced BPO / Customer Service setup. Excellent communication (verbal & written) and interpersonal skills. Hands-on experience in performance management, coaching, and RCA (Root Cause Analysis) . Proficiency in CRM tools (Salesforce, MS Office 365) and reporting dashboards. Should be comfortable with night shifts and immediate joiners will be preferred.
Team Lead – Customer Support (International Voice Process)
Location : Airoli,Navi Mumbai
Salary : Upto 8 LPA
Shift : Night Shift (US Process)
Work Mode : Work from Office
Experience : Minimum 2+ Years (Customer Support – International Voice Process)
Key Responsibilities :
- Lead and manage a team of 20+ associates in International Voice Support (Inbound & Outbound).
- Ensure adherence to key metrics including AHT, CSAT, FCR , and Quality SLAs .
- Conduct regular performance reviews, coaching, and feedback sessions to drive productivity.
- Analyze daily / weekly reports to identify trends and improvement opportunities.
- Manage escalations efficiently while maintaining customer satisfaction at the core.
- Collaborate with cross-functional teams (Quality, Training, WFM) to enhance process efficiency.
- Ensure 100% compliance with company policies, attendance, and shift rosters.
Required Skills & Experience :
Create a job alert for this search
Team Lead • baddi, himachal pradesh, in
Related jobs
- Promoted
APAC AWS Alliance Lead
SoftwareOnepanchkula, haryana, in SoftwareOne focuses on developing and strengthening strategic alliances with AWS and other relevant ISV partners.This position requires establishing and maintaining strong relationships with key st...Show moreLast updated: 3 days ago
- Promoted
- New!
Team Lead
Randstad EnterprisePanchkula, Haryana, India As the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations.Our int...Show moreLast updated: 4 hours ago
- Promoted
- New!
Oracle Team Lead
Tata Consultancy ServicesBaddi, Himachal Pradesh, India Role : Oracle DBA Lead Experience : 7-12 years experience Location : Chennai Apply only if you are available on Saturday(15th Nov) for face to face interview.
ORACL DBA & RAC Expert Troubleshooting &...Show moreLast updated: 4 hours ago
- Promoted
Technical Team Lead
Innovation Technology By DesignChandigarh, India, India Work Model : Work from Office (WFO).Lead the Future of Managed Services : .Step into a leadership role where.At IT By Design, we’re looking for a.
IT services to our global clients.If you thrive in sol...Show moreLast updated: 30+ days ago
- Promoted
Full Stack Lead
IDfypanchkula, haryana, in IDfy is Asia’s leading TrustStack, trusted by the best, with global expertise and enterprise-grade tech.We’re solving trust challenges, making compliance easy, fraud detection smarter, and onboardi...Show moreLast updated: 4 days ago
- Promoted
- New!
Team Lead
The HIRDMohali, Punjab, India Team Lead – Customer Support (International Voice Process) Location : Airoli,Navi Mumbai Salary : Upto 8 LPA Shift : Night Shift (US Process) Work Mode : Work from Office Experience : Minimum 2+ Ye...Show moreLast updated: 4 hours ago
- Promoted
Team Lead, Analytical Content
TuringChandigarh, Republic Of India, IN You’ll combine leadership, quality oversight, and subject expertise in MBA-relevant domains to ensure outputs are accurate, logically sound, and aligned with project goals.This role is ideal for so...Show moreLast updated: 4 days ago
- Promoted
Technical Lead
Hayagreeva Consulting Private Limitedbaddi, himachal pradesh, in AEM Forms with 5+ years experience.Send your profiles and references to sai.Show moreLast updated: 25 days ago
- Promoted
Technical Lead
ValueMomentumbaddi, himachal pradesh, in Hyderabad Preferred ( Open to Remote also).We are seeking a highly skilled and hands-on.The ideal candidate will be responsible for designing optimal solutions, leading development efforts, and pro...Show moreLast updated: 30+ days ago
- Promoted
Managed Services Team Lead
Innovation Technology By DesignChandigarh, Republic Of India, IN Work Model : Work from Office (WFO).Lead the Future of Managed Services : .Step into a leadership role where.At IT By Design, we’re looking for a.
IT services to our global clients.If you thrive in sol...Show moreLast updated: 15 days ago
- Promoted
Team Lead
ConfidentialMohali, India We are a leading organization in the customer support industry, dedicated to providing exceptional service and support to our clients.
Our mission is to enhance customer satisfaction through innovat...Show moreLast updated: 10 days ago
- Promoted
Team Lead
Zensar Technologiespanchkula, haryana, in ZENSAR -TEAM LEAD | PROJECT MANAGER OPPORTUNITY FOR GEN AI PROJECT.Dear Aspirant, Greetings from Zensar!!.We are a technology consulting and services company with over 11,500 associates in 33 globa...Show moreLast updated: 3 days ago
- Promoted
- New!
Team Lead - Business
DezervBaddi, Himachal Pradesh, India Dezerv is a house of investing solutions for high-net-worth and affluent Indians.Dezerv is co-founded by Sandeep Jethwani, Vaibhav Porwal, and Sahil Contractor.
They have led successful wealth manag...Show moreLast updated: 4 hours ago
- Promoted
Technology Lead
WPPbaddi, himachal pradesh, in WPP OPEN is WPP's proprietary, AI-powered operating system designed to connect our people, data, and technology to deliver integrated, creative, and effective solutions for our clients.It is a stra...Show moreLast updated: 30+ days ago
- Promoted
Team Lead
Valkyrie People Consultingbaddi, himachal pradesh, in Valkyrie People Consulting is a premier talent solutions partner, trusted by leading organizations across industries for high-impact hiring.
We specialize in executive search, recruitment process ou...Show moreLast updated: 30+ days ago
- Promoted
- New!
Technical Lead
Narwalpanchkula, haryana, in Narwal, with its Global Delivery Model, strategically expands its reach across North America, the United Kingdom, and an offshore development centre in India.
Delivery cutting edge AI, Data and Qual...Show moreLast updated: 8 hours ago
- Promoted
Salesforce Team Lead
Digetful Innovations Private LimitedMohali, Punjab, India About the Company Digetful is a forward-thinking software company specializing in automating quote-to-revenue processes for ICT Value-Added Resellers (VARs).
The company provides innovative cloud...Show moreLast updated: 5 days ago
- Promoted
.NET Full Stack Team Lead - Contract
Gravity Infosolutions, Inc.baddi, himachal pradesh, in Work Timings : 2 PM – 11 PM (IST).Develop and integrate software components per design and functional requirements.Conduct unit testing, documentation, and peer code reviews.Collaborate with project...Show moreLast updated: 1 day ago