Customer Relationship Manager

Job Description

To oversee Properties maintenance and handling team of Operations executives, landlords and tenants in UK and Canada, New Zealand, Australia and Germany.

Duties & Responsibilities

▪ Facilitates and coordinates on-going professional communications with clients to ensure service requests are responded to in accordance with best practices and that all tenant’s activities are carried out in compliance with lease agreements and in the best interests of the properties.

▪ In conjunction with property management staff, responsible for assuring excellent physical condition of the properties.

▪ Compiles, prepares and presents the delivery of written and / or oral reports to Management of each managed property.

▪ Overall responsibility for ensuring that property managed remain fiscally sound, affordable and well maintained, and that they feature a comprehensive tenant services component.

▪ Ensuring excellent customer satisfaction to all our customers.

Qualifications

• Bachelor’s degree or equivalent
• 3-5 years’ experience in sales and service, preferably in the hospitality sector
• 1-3 years’ management experience a plus
• Solid knowledge of office software such as Microsoft Outlook, Excel, and Word.
• Excellent verbal and written communication skills and ability to maintain productive, long-term relations with the Landlords, the tenants, trades and suppliers.
• Proven leadership and mentoring abilities.
• Leading with respect and consideration of all team members ideas and input.
• Good organizational skills and ability to work efficiently under pressure to manage multiple tasks and prioritize for completion.
• Confident financial background and attention to detail to prepare, forecast, review, evaluate and interpret various reports and studies, e.g., monthly progress reports, cost analyses, rent collections, etc.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Language Proficiency : English, Malayalam, Hindi

Working Hours :  Flexible to work both afternoon and evening shift.