No longer accepting applications
Tier 3 CC Customer Engineer
Insight GlobalErode, IN12 hours ago
Job descriptionDeep, hands-on expertise with Cisco UCCE components : ICM, CVP, Finesse, CUIC, VVB, IDS, and LiveData. Strong proficiency in call routing strategies, CVP microapps, VXML, and survivability designs. Experience integrating external data sources, web services, and CTI / CRM connectors. Proficient with SIP, RTP, SRTP, QoS, SBC interoperability, and SIP trunking to carriers. Advanced troubleshooting using logs, traces, and protocol analysis tools. Proven experience in production change windows, method of procedure (MOP) creation, and rollback planning. Automation and tooling : Scripting for configuration, testing, or reporting (e.g., Python), API usage for CUIC / LiveData. Experience with high-availability, geo-redundancy, and DR testing for UCCE. Familiarity with observability stacks and synthetic testing for contact center. Cisco CCNP Collaboration or equivalent; Cisco UCCE / CCE Specialist certifications preferred. ITIL Foundation or higher is a plus.
Title : Tier 3 Customer Engineer
Location : Bangalore India
On call Rotation
Duration : 12 Mo Contract
Pay Rate : 1,000 LPA / hr
Targeted Start Date : ASAP
Own complex operations and escalations across the Contact Center Enterprise stack for Dedicated Instance environments. Drive stability, scalability, and resilience for mission-critical contact center services.
Core Responsibilities
- Lead incident response, complex troubleshooting, and root-cause analysis across the UCCE ecosystem.
- Design and implement advanced call flows, routing strategies, and peripheral integrations.
- Plan and execute upgrades, patches, and migrations with minimal downtime.
- Build and maintain runbooks, diagrams, standards, and support procedures.
- Implement monitoring, alerting, and capacity / performance baselines for proactive operations.
- Partner with UC, Network, and Security teams on cross-domain changes and solution designs.
- Mentor Tier 1 / 2 staff; provide knowledge transfer and technical reviews.
- Support compliance, audit readiness, and change management best practices.
Required Skills and Experience
Preferred Qualifications
Certifications
Create a job alert for this search
Customer Engineer • Erode, IN
Related jobs
)
- Promoted
Technical Support Engineer
AtlassianTiruppur, IN Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show moreLast updated: 4 days ago
- Promoted
Technical Support Engineer
Alvaria CXTiruppur, IN From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge.
We blend the agility of a start-up mentality with the stability of an estab...Show moreLast updated: 30+ days ago
- Promoted
Senior Platform Engineer GCP
First American (India)Tiruppur, IN At First American (India), we don’t just build software—we build the future of real estate technology.Our people- first culture empowers bold thinkers and passionate technologists to solve real-wor...Show moreLast updated: 1 day ago
- Promoted
Contact Center support Engineer
Numeric TechnologiesSalem,Tamil Nadu, IN Design, configure, and maintain enterprise voice and telephony systems (e.Genesys, Vonage, Amazon Connect, Nice inContact).
Experience & Strong functional knowledge on Salesforce Service Cloud, CTI ...Show moreLast updated: 6 days ago
- Promoted
- New!
Tier 3 CC Customer Engineer
Insight GlobalTirupur, Tamil Nadu, India Title : Tier 3 Customer Engineer Location : Bangalore India On call Rotation Duration : 12 Mo Contract Pay Rate : 1,000 LPA / hr Targeted Start Date : ASAP Own complex operations and escalations across ...Show moreLast updated: 4 hours ago
- Promoted
Principal Protocol_ Kubernetes
RecroErode, IN As a Principal Software Engineer - Protocols, you will play a key role in enhancing our cloud-scale NAS platform.Your responsibilities will include : .
Participate and lead requirements analysis, arch...Show moreLast updated: 27 days ago
- Promoted
Lead Engineer
HyqooTiruppur, IN Design, deploy, and manage AWS cloud infrastructure, including EC2 instances, S3 buckets, VPCs, RDS databases, and Lambda functions.
Assist in the design, implementation, and maintenance of backup, ...Show moreLast updated: 1 day ago
- Promoted
Oracle Cloud EPM Technical Lead - ARCS
Hiresquad ResourcesTiruppur, IN Hiring for Oracle EPM Cloud Technical Consultant- ARCS.Looking for Immediate joiners or candidates with lesser notice Period.
Mail your cv at simmi@hiresquad.This position is responsible for overall...Show moreLast updated: 4 days ago
- Promoted
Senior Site Reliability Engineer- ELK Expert
iVedha Inc.Erode, IN Senior Site Reliability Engineer (SRE) – ELK Expert | Platform Engineering Practice.Must be available to work in the EST (US / Canada) Time Zone.
Are you a Senior Site Reliability Engineer (SRE) with ...Show moreLast updated: 30+ days ago
- Promoted
Deployment Engineer
AvocaErode, IN Build, launch & optimize AI agents that power the next generation of home-service customer experiences.Avoca is the all-in-one AI lead-conversion platform.
Our technology boosts booking rates, slash...Show moreLast updated: 30+ days ago
- Promoted
Senior Engineer - Protocols
RecroErode, IN As a Software Engineer, you will play a key role in enhancing our cloud-scale NAS platform.Your responsibilities will include : .
Collaborating on requirements analysis, design reviews to evolve Nasun...Show moreLast updated: 27 days ago
- Promoted
Industrial Engineer Manager - Home Textiles
ASIAN FABRICX PRIVATE LIMITEDKarur, Tamil Nadu, India Job Title : Industrial Engineering Manager.With a strong focus on sustainability, innovation, and operational excellence, Asian Fabricx continues to set benchmarks in quality and ethical manufacturi...Show moreLast updated: 2 days ago
- Promoted
Senior Customer Support Engineer
StitchFinSalem,Tamil Nadu, IN StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions.We’re building next-generation healthcare automation powered by AI.Our platform helps h...Show moreLast updated: 6 days ago
- Promoted
VOIP Support Engineer
clientTiruppur, IN Experienced in VOIP technical support role with any of these technologies - Asterisk, Freeswitch, Kamailio & OpenSIPS.Good troubleshooting experience with SIP Call Flow in live environment.Must be ...Show moreLast updated: 30+ days ago
- Promoted
Floor Supervisor
Dhamu Chettiar Nagai MaaligaiGopichettipalaiyam, Tamil Nadu, India Lead and motivate the sales executives to meet and exceed their sales commitment.Provide guidance, coaching, and training to team members on customer service, product knowledge, and sales skills.Mo...Show moreLast updated: 6 days ago
- Promoted
Senior Cloud IAM Engineer (AWS / Okta)
Vertex AgilityErode, IN Senior Cloud IAM Engineer (AWS / Okta) – Remote.Vertex Agility | Agile On-Demand Solutions.Are you passionate about identity management and cloud security? Vertex Agility is looking for a Senior Cl...Show moreLast updated: 6 days ago
- Promoted
Resident Engineer – Kubernetes & Portworx
CMK Resources, Inc.Salem,Tamil Nadu, IN CMK Resources Resident Engineer – Kubernetes & Portworx.Remote - based in India working U.EST standard time business hours.
compensation expectation of up to 30 lakhs per annum depending on experie...Show moreLast updated: 30+ days ago
- Promoted
Customer Technical Support Specialist – SaaS Compliance Platform
BigRioSalem,Tamil Nadu, IN Job Title : Customer Technical Support Specialist – SaaS Compliance Platform.Our client is a fast-growing SaaS company helping European organizations manage and maintain compliance with key regulati...Show moreLast updated: 20 days ago