ServiceNow Business Analyst

Key Responsibilities :

Collaborate with stakeholders to gather and document detailed business and

technical requirements for ServiceNow & Uipath implementations and enhancements.

Conduct gap analysis feasibility studies and impact assessments to identify

areas for process improvement and optimization.

Develop user stories workflows process maps and detailed functional

specifications to support the ServiceNow platforms configuration and

development.

Develop user stories workflows process maps and detailed functional

specifications to support Uipath Automation opportunities

Coordinate with developers and technical teams to ensure that all solutions are

aligned with business objectives and requirements.

Assist in designing testing and implementing ServiceNow modules including

Incident Management Problem Management Change Management Service

Catalog and CMDB.

Monitor and analyze ServiceNow performance metrics to identify trends issues

and opportunities for improvement.

Ensure compliance with industry best practices standards and governance in

ServiceNow implementation and usage.

Prepare and deliver reports presentations and documentation to communicate

project progress risks and findings to stakeholders.

Qualifications :

Bachelors degree in Computer Science Information Technology Business

Administration or a related field.

2-4 years of experience as a Business Analyst preferably with experience in

ServiceNow or ITSM platforms.

Strong understanding of ServiceNow applications and modules including

experience with the ServiceNow platform and its capabilities.

Proficient in business analysis methodologies process mapping and

requirements gathering techniques.

Excellent communication and interpersonal skills with the ability to work

effectively with diverse stakeholders.

Strong problem-solving and analytical skills with attention to detail.

Knowledge of ITIL framework and service management principles is highly

preferred.

Experience with Agile or Scrum methodologies is a plus.

ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) certification is a plus.

Some Knowledge or understanding of Uipath is advantageous

#LI-JM1#FCMIN#LI-Onsite

Required Experience :

IC

Key Skills

SQL,Agile,Business Analysis,Visio,Waterfall,Business Process Modeling,Requirements Gathering,User Acceptance Testing,Business requirements,SDLC,Systems Analysis,Data Analysis Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1