Gold Loan Officer

Company Description

Muthoot FinCorp ONE, a Strategic Business Unit of Muthoot FinCorp Ltd., is committed to creating a modern and transparent financial ecosystem through innovative digital products. Specializing in services like Gold Loans from home, the company upholds the trusted values of its parent organization, the Muthoot Pappachan Group. The Muthoot Pappachan Group is a respected name in India's financial services industry, with a diverse portfolio spanning industries such as financial services, hospitality, and renewable energy. Muthoot FinCorp ONE aims to provide tailored financial solutions for lending, saving, investing, and remittances, focusing on security, reliability, and enhanced customer experience.

Role Description

This is a full-time, on-site role for a Gold Loan Officer at our Kochi location. The Gold Loan Officer will be responsible for gold loan disbursement, appraisal of gold ornaments, and ensuring timely and accurate documentation. The role involves managing customer relationships, explaining loan products, ensuring compliance with organizational and regulatory guidelines, and achieving business targets efficiently.

Qualifications

• Experience in customer service, client relationship management, and communication skills
• Knowledge of gold appraisal and financial products, particularly in gold loan services
• Understanding of lending processes and documentation compliance
• Proficiency in sales, negotiation, and problem-solving abilities
• Team collaboration skills, adaptability, and customer-focused mindset
• Basic computer and data entry skills
• Bachelor's degree in Business, Commerce, Finance, or a relevant field preferred
• Prior experience in a gold loan or financial services role is an advantage

Skills Required

Client Relationship Management, Customer Service, Problem-solving, Data Entry, Financial Products