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Associate Director - Client Servicing

Associate Director - Client Servicing

FoxyMoronThane, IN
1 hour ago
Job description

Job Purpose : Lead and coordinate the strategic planning and execution processes to ensure client satisfaction, team productivity, and business growth.

Roles and Responsibilities :

1. Strategic Planning and Communication :

  • Develop and communicate Annual Operating Plans (AOP) based on client briefs, adapting them to changes in client needs or digital platform policies.
  • Lead client pitching process by generating innovative concepts in collaboration with internal teams.

2. Brand Positioning and Differentiation :

  • Define brand positioning strategies that distinguish clients from competitors and resonate with target audiences.

    • 3. Quality Analysis and Innovation :

  • Analyze business-as-usual (BAU) operations to identify opportunities for experimentation and innovation.

    • 4. Performance Analysis and Reporting :

  • Evaluate marketing success through social media reports, identifying improvement areas and demonstrating value to stakeholders.

    • 5. Resource Planning and Contract Management :

  • Update resource planning quarterly and ensure timely contract renewals, addressing obstacles proactively.

    • 6. Financial Management :

  • Maintain monthly client P&Ls, ensuring billing targets are met.

    • 7. Brief Review and Approval :

  • Review and vet client briefs, ensuring alignment with execution plans and strategies.

    • 8. Client Relationship Management :

  • Conduct regular meetings with clients to understand strategic growth plans and identify upsell opportunities.
  • Establish clear benchmarks and review timelines to ensure client satisfaction.
  • Follow up on overdue payments, acting as a point of contact for high-priority escalations.

    • 9. Legal Compliance and Education :

  • Educate team members on legal considerations, ensuring campaigns adhere to legal boundaries.

    • 10. Strategic Inputs and Innovation :

  • Provide strategic inputs to competitor analysis, identifying opportunities for process improvements and new business avenues.

    • 11. Team Development and Training :

  • Conduct weekly team meetings, provide feedback, and mentor teams for proactive problem-solving.
  • Structure training programs with the L&D team to improve work quality and specific competencies.

    • 12. Team Growth :

  • Hire capable independent resources that can understand, communicate and execute client briefs accurately
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    Client Servicing • Thane, IN

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