Job Description :

IT in Airbus aims at becoming a core function, where sustainable IT is starting to transform our company, where our customers can benefit from our innovative products and services, where we are key to implement the digitalisation in our company, where we connect thousands of worldwide end users every day, and all that in a protected and safe environment. IM is everywhere in the business, from the design of an aircraft until its delivery and even more.

Within Airbus, Customer Services is responsible to ensure support, airworthiness and services for growing Airbus fleet in Service. The objective of Customer Services is to drive safety of in-service operations and to maintain the highest level of customer satisfaction through the most complete portfolio of services. It is also to contribute to customers’ profitability through efficiency enhancement.

The Material Logistics IT Department is the main provider of information technology solutions for the Spares & the customer services organizations of Airbus in a worldwide environment for a large community of internal and customer users (20 000). We manage a portfolio of applications (mostly based on SAP solutions) out of which several of them are business-critical. The mission is to continuously support and advise the Customer Service organization of Airbus about any information system topic for spares, kits supply chain & production (sales, distribution, procurement, warehousing, production, quality, planning).

In order to contribute to efficiency and to lead the information systems changes, we are looking for a Functional Analyst - Material Logistics

The challenges are numerous and exciting, but with the right passion, high level of creativity and disruptive mindset, we are sure you will bring our company to the next level in our digital transformation!

The Material Logistics IT Department is a team where team spirit is key to build and deliver in a collaborative way!

Join us to Drive Digitalization and be part of our great team of digital movers and makers! Tasks & accountabilities :

Your main responsibilities on this position are :

• Ensure services are delivered in accordance with agreed customer requirements, ensuring the services continue to meet or exceed expectations
• Monitor and track the performance (availability, response time, incident resolution etc.) against the Service Level Agreement
• Perform ITIL based support processes that include incident, problem, change, configuration, and event management in accordance with quality plan
• Support the L2 & L3 levels by analyzing Bugs and proposing functional or technical solutions
• Challenge the L3 solution proposed by the suppliers in case of incident, problem, change, configuration, and event management.
• Support the Material Logistics “Application Services” process
• Ad Hoc support of warehouses in Middle East, Asia & USA
• Analyze console messages, diagnose system failures and take corrective action in order to ensure continuity of operations, escalating to other technical teams and vendors if needed

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Required skills

Your Boarding Pass :

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company :

Airbus India Private Limited

Employment Type : Permanent

Experience Level : Professional

Job Family : Digital