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Credit Control Manager
Credit Control ManagerLactalis India • Chennai, Tamil Nadu, India
Credit Control Manager

Credit Control Manager

Lactalis India • Chennai, Tamil Nadu, India
22 days ago
Job description

Title : Manager – Customer Credit Control

Department : Finance & Accounts

Reports To : Head of Credit Control

Location : Chennai

Role Objective :

To lead and manage the credit control function, ensuring robust credit risk management, timely collections, and minimal bad debt exposure. The role demands strategic oversight, cross-functional collaboration, and continuous process improvement to support the company’s financial health and operational efficiency.

Key Responsibilities :

Strategic Credit Management

  • Define and implement credit control strategies aligned with business objectives.
  • Set and review customer credit limits based on risk assessment and financial analysis.
  • Ensure compliance with company credit policies and regulatory standards.

Collections Oversight

  • Lead the collections team to achieve timely recovery of outstanding dues.
  • Monitor ageing reports and drive resolution of overdue accounts.
  • Develop and execute action plans for high-risk or delinquent accounts.
  • Stakeholder Engagement

  • Conduct regular review meetings with Regional Sales Managers and Branch Managers to address regional dues.
  • Collaborate with Sales, Legal, Logistics, and Finance teams to resolve payment disputes and streamline processes.
  • Process & Policy Improvement

  • Review and enhance credit control processes, including Terms of Trade (TOT) and customer agreements.
  • Implement automation and reporting tools to improve efficiency and transparency.
  • Reporting & Analysis

  • Provide senior management with detailed reports on credit performance, debt ageing, and risk exposure.
  • Analyze trends and recommend corrective actions to mitigate financial risks.
  • Team Leadership

  • Mentor and guide the Accounts Receivable (AR) team in accurate posting of transactions and reconciliation.
  • Foster a culture of accountability, continuous learning, and performance excellence.
  • Legal & Compliance Coordination

  • Liaise with the Legal department on accounts under litigation or recovery proceedings.
  • Ensure timely documentation and support for legal actions.
  • Customer Relationship Management

  • Act as a senior point of contact for escalated customer queries and disputes.
  • Ensure customer satisfaction while maintaining firm credit control standards.
  • Qualifications & Skills :

  • Bachelor’s or Master’s degree in Finance, Accounting, or Business Administration
  • 5–8 years of experience in credit control, with at least 2 years in a managerial role
  • Strong leadership and stakeholder management skills
  • Proficiency in SAP and advanced Excel
  • Excellent analytical, negotiation, and communication abilities
  • Proven track record in reducing bad debts and improving collection cycles
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    Manager Credit • Chennai, Tamil Nadu, India

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