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Customer Support Executive

Customer Support Executive

UnacademyBengaluru, Karnataka, India
12 days ago
Job description

Voice Champions Wanted! Join Unacademy’s Learner Support Team – Bengaluru 🚀

Are you the go-to person when someone needs help?

Love solving problems and making people feel heard — all over a phone call?

This is your chance to turn that superpower into a career! 💥

Unacademy , India’s largest learning platform, is on the lookout for energetic and empathetic Customer Support Associates (Voice Process) to join our Bangalore team!

Role : Customer Support Associate – Voice Process

Location : Domlur, Bengaluru (Work from Office Only)

Working Days : 6 Days / Week

Timings : 11 : 00 AM to 8 : 00 PM (Fixed Shift)

Experience : 0.6 to 2 years (Voice Process)

Joining : Immediate or within 15 days

What You’ll Be Doing :

  • Take inbound / outbound calls to assist learners with queries, subscriptions, and technical issues
  • Deliver clear, empathetic communication while resolving concerns
  • Ensure satisfaction on every interaction by being proactive and professional
  • Maintain accurate call records and escalate issues as needed
  • Meet targets for call handling time, satisfaction scores, and resolution

You’re a Great Fit If You :

  • Have 6 months to 2 years of voice support experience , ideally in B2C or EdTech
  • Are fluent in English and Hindi (bonus if you speak a South Indian language!)
  • Thrive in fast-paced environments and genuinely enjoy helping others
  • Are tech-savvy with basic CRM / call software knowledge
  • Are an immediate joiner or available within 15 days
  • Note :

    This is a voice-only role – no chat / email

    Work from Office only – No hybrid / remote option

    Notice period must not exceed 15 days

    Ready to Join the Mission to Democratize Education?

    Interested candidates may also apply by emailing their resume to : laxmi.vijya@unacademy.com

    Let’s build the future of learning — one call at a time.

    Unacademy #CustomerSupport #VoiceProcess #HiringNow #BangaloreJobs #EdTechCareers #ImmediateJoiners #SupportChampions #WorkFromOffice #NowHiring

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    Customer Support Executive • Bengaluru, Karnataka, India