Inbound Voice Process - Indore

Title : Team Lead – Inbound Voice Process (Customer Support)

Location : IndoreShift : US Shift (Fixed)We are looking for an experienced professional to join as Team Lead / SME for Inbound Voice Process – Customer Support.Key Responsibilities : Manage and lead a team of 15+ customer support executives.Monitor performance, ensure SLA adherence, and maintain quality standardsProvide regular coaching, mentoring, and performance feedbackHandle escalations effectively and ensure seamless customer experience.Collaborate with stakeholders for process improvement and efficiencyRequirements :

Minimum 4 years as reelvant experience for SME levelMinimum 2 years of experience as an on paper Team Lead in Inbound Voice ProcessExcellent communication and interpersonal skillsStrong team management and problem-solving abilitiesExperience in BPO / Customer Support domain is mandatoryWhat We Offer : Fixed US Shift timingsLeadership growth opportunitiesSupportive and performance-driven work culture

Requirements

• Minimum of 1 year of experience in Accounts Payable
• Hands-on experience in vendor set-up and review processes
• Strong exposure to high-volume transactions and payment run processes
• Well-versed in managing SLAs and KPIs in a dynamic environment