Customer Service Representative

About the Role

We are seeking highly motivated and dedicated individuals to join our dynamic customer support team. As a Customer Support Associate (International Non-Voice Process) , you will be responsible for handling customer queries, providing accurate information, and ensuring smooth communication through written channels such as chat or email. This role demands excellent written communication skills, attention to detail, and a customer-first mindset.

This is a great opportunity for both freshers and experienced candidates looking to build or advance their career in the international BPO sector.

Key Responsibilities

Respond to customer inquiries through chat, email, or ticketing platforms in a professional and timely manner.

Understand customer concerns and provide accurate solutions while maintaining high customer satisfaction.

Handle multiple customer queries simultaneously while adhering to quality and productivity standards.

Collaborate with the internal team to resolve complex issues efficiently.

Document all customer interactions and update records accurately in the CRM system.

Follow up on unresolved issues and ensure proper escalation procedures are followed.

Maintain confidentiality of customer information and comply with company policies and data protection standards.

Work in a fast-paced environment and adapt to process changes as required.

Participate in team meetings, training sessions, and quality reviews to improve performance.

Required Qualifications and Skills

Education : Minimum 12th Pass or Graduate in any discipline.

Experience : Freshers and experienced candidates are welcome.

Excellent written English communication skills (grammar, spelling, and tone).

Strong problem-solving skills and ability to handle challenging customer interactions with professionalism.

Basic computer knowledge and typing speed of at least 30–35 WPM with good accuracy.

Ability to multitask, prioritize, and manage time effectively.

Must be flexible to work night shifts as this is an international process .

Strong interpersonal skills and a positive, customer-focused attitude.

Working Conditions

Shift : Night Shift (Compulsory)

Working Days : 5 days a week (Rotational offs)

Mode : Work from Office only (no remote option)

Location : Indore

Compensation and Benefits

Salary Range : ₹21,000 to ₹28,000 per month (based on skills and experience)

Travel Allowance : Provided as per company policy.

Overtime Bonus : Attractive incentives for overtime work.

Performance Bonus : Additional monthly incentives based on performance metrics.

Training : Paid training and continuous learning opportunities to enhance your career growth.

Growth Opportunities : Internal job postings and promotions based on merit and performance.

Healthy Work Culture : Supportive team environment, approachable leadership, and a focus on employee well-being.

Why Join Us?

Opportunity to work in an international process and gain global exposure.

Fast-growing company with clear career growth paths.

Excellent work-life balance with five-day working weeks.

Competitive pay with additional perks and incentives.

Friendly and collaborative work environment that values performance and learning.

How to Apply

If you have strong written communication skills and a passion for delivering outstanding customer service, we invite you to join our team.

Submit your updated resume by Linkedin itself.