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Customer Support Executive

Open Mind Services LimitedIN

9 days ago

Job description

Salary : Competitive / Paid in Indian Rupee . INR / Annual Recommended Quick Links

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What You Should Know About This Job

we're hiring : patient relationship officer

Location : Gurgaon sector 49

Company : Open Mind Services Limited

Experience : 1-2 years

Industry : Healthcare

Are you a calm, soft-spoken professional with a talent for building lasting relationships? We're looking for a Patient Relationship Officer to be the voice of our organization and provide exceptional customer service in a healthcare setting.

key responsibilities

Handle inbound and outbound calls, emails, and chats

Manage and convert sales queries effectively

Provide detailed information on medical equipment and services

Build strong relationships with existing customers

Handle and resolve customer complaints within turnaround time

Upsell relevant products and services where applicable

Coordinate escalated cases with internal teams

Collaborate effectively in a multicultural work environment

skills and competencies required

Excellent communication and interpersonal skills

Proactive listening and problem-solving abilities

Ability to handle pressure while maintaining service quality

Strong understanding of customer relationship management

qualifications and requirements

Graduate in any discipline

1-2 years of experience in tele-calling or voice process

Background in healthcare or medical industry preferred

Female candidates preferred

why join open mind services limited?

We're a purpose-driven organization focused on patient support and empathy-based service. Join us in making a difference.

how to apply

If this sounds like you, apply now or tag someone who may be a good fit.

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Customer Support Executive • IN