Customer Service Executive

Company Description

AMPM is a luxury brand that designs versatile, stylish, and functional products, reflecting a seamless transition from day to evening and season to season. The brand combines contemporary and classic aesthetics, providing effortless elegance to individuals with dynamic lifestyles. Guided by Creative Director Priyanka Modi’s philosophy of “less is more,” AMPM aims to create authentic and inspiring designs. Known for its distinctive style, AMPM celebrates balance and refinement in every creation.

Role Description

This is a full-time on-site role for a Customer Service Executive based in Noida India. The Customer Service Executive will be responsible for managing and resolving customer inquiries, providing high-quality support, and maintaining effective communication with clients. The role also involves addressing complaints, coordinating with internal teams to ensure customer satisfaction, and keeping customer records updated. The executive will be a critical bridge between the company and its clients, ensuring a seamless service experience.

Qualifications :

• Strong verbal and written communication skills and interpersonal abilities.
• Proficiency in customer service, client handling, and issue resolution.
• Detail-oriented with organizational, coordination and time-management skills.
• Problem-solving and proactive approach to addressing customer concerns.
• Experience with CRM tools or similar technologies is preferred.
• Ability to work in a fast-paced environment and collaborate effectively with internal teams.
• Experience of 1-2 years in customer service role in luxury or fashion brand is a plus.
• Bachelor’s degree in business, communications, or a related field is desirable