Process Consultant
CognizantBangalore, IN5 hours ago
Job descriptionLead complex, large-scale ITSM transformation programs from design to adoption. Define and mature all key ITIL processes ( Incident, Problem, Change, Configuration, SLM , etc.) for multi-provider landscapes. Drive Organizational Change Management (OCM) to ensure process adoption across internal and vendor teams. Ensure ITSM tooling (e.g., ServiceNow) is optimized and integrated to support the defined processes. Define, negotiate, and govern key SLAs, OLAs, and KPIs for all service providers. Lead strategic Continual Service Improvement (CSI) initiatives, focusing on service quality, efficiency, and cost reduction. Act as the ultimate escalation point for cross-tower / cross-vendor process conflicts and service integration challenges. Minimum 15 years of progressive experience in IT Service Management and IT Consulting. Deep, demonstrable experience in designing and implementing SIAM models in complex, global environments. Proven track record of leading large-scale, complex transformation programs end-to-end. Expert ability to engage and influence C-level and senior stakeholders . Strong working knowledge of ITSM / ESM platforms (e.g., ServiceNow, BMC) capabilities and integrations. Mandatory : ITIL 4 Managing Professional (MP) or ITIL 4 Strategic Leader (SL) (or ITIL v3 Expert). Highly Desirable : SIAM Professional or SIAM Foundation . Project Management Professional ( PMP ). COBIT or Lean / Six Sigma certification.
SIAM / ITSM Process Consultant
Roles & Responsibilities
Strategic Design & Governance
- Lead the architecture and implementation of the complete SIAM Operating Model (Service Integration and Management).
- Act as the organization's SME for ITSM process design across a multi-vendor ecosystem.
- Develop the long-term ITSM / SIAM strategy aligned with business objectives and digital transformation.
- Establish and chair executive-level governance boards (e.g., Change, Service Review) to manage vendor performance and risk.
Process Execution & Transformation
Performance & Improvement
Desired Experience
Certifications
Create a job alert for this search
Consultant • Bangalore, IN
Related jobs
![Lead Business Process Consultant [T500-20862]](https://cdn-logos.talent.com/v1/logo/image?feedcode=clickcast-appcast-li-in-cpc&company_name=FM)
- Promoted
- New!
Consultant SuccessFactor
GMGhosur, tamil nadu, in GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties a...Show moreLast updated: 1 hour ago
- Promoted
Pega Business Process Consultant
ValueLabsBengaluru, Republic Of India, IN Valuelabs is a leading technology company that has been revolutionizing the way businesses operate for 27 years.With over 7000+ employees across 28 office locations, we have established ourselves a...Show moreLast updated: 30+ days ago
- Promoted
Process Excellence Expert - ATR
AB InBev GCC IndiaBengaluru, Karnataka, India AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev.The center leverages the power of data and analytics to drive growth for critical business functions such as op...Show moreLast updated: 4 days ago
- Promoted
- New!
Fusion Technical Consultant
LTIMindtreehosur, tamil nadu, in The Fusion Technical Consultant will design, develop, and support Oracle Fusion applications with a focus on.This role requires deep technical knowledge, integration skills, and experience in imple...Show moreLast updated: 1 hour ago
- Promoted
- New!
Process Consultant
CognizantBengaluru, IN Lead the architecture and implementation.Service Integration and Management).Establish and chair executive-level.Change, Service Review) to manage vendor performance and risk.Process Execution & Tr...Show moreLast updated: 5 hours ago
- Promoted
Business Process Management Consultant
Tata Consultancy ServicesBengaluru, Karnataka, India Greetings from TATA Consultancy Services!! Thank you for expressing your interest in exploring a career possibility with the TCS Family.
Tata Consultancy Services is a leading global IT services, co...Show moreLast updated: 5 days ago
- Promoted
Process Excellence Expert - OTC
AB InBev GCC IndiaBengaluru, IN AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev.The center leverages the power of data and analytics to drive growth for critical business functions such as op...Show moreLast updated: 5 days ago
- Promoted
- New!
Oarcle Apex Consultant
APPIT Software Inchosur, tamil nadu, in Job Description : Sr Apex Consultant (EBS) , 6+ Yrs Exp , Excellent technical skills.Project (Imp / Support) : CEMS Support.Show moreLast updated: 1 hour ago
- Promoted
Principal Process Improvement Consultant
FMBengaluru, Republic Of India, IN We are a highly successful 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering.
Businesses worldwide trust our exp...Show moreLast updated: 30+ days ago
- Promoted
- New!
Associate Process Manager
Eclerx Services Limited, Mumbai, Maharashtrahosur, tamil nadu, in As a Call Centre Team Leader, you will play a pivotal role in ensuring the smooth operation of our call centre by overseeing and supporting a team of customer service representatives.You will be re...Show moreLast updated: 1 hour ago
- Promoted
- New!
PLM Process Consultant
Tata Consultancy ServicesBangalore, IN Experience Range : 8 Years to 12 Years.Job location : Mumbai, Bangalore, Hyderabad, Kolkatta.Notice Period : Immediate to 30 Days.
Strong command of the PLM business process.Functional understanding of...Show moreLast updated: 5 hours ago
- Promoted
Technical Consultant (AI & Integrations)
89 Solutionshosur, tamil nadu, in Join the team shaping the future of enterprise AI.About Moveworks and 89 Solutions.Solutions is a pure play Moveworks partner delivering enterprise-grade AI solutions that transform employee suppor...Show moreLast updated: 30+ days ago
- Promoted
SAP Success Factors consultant
Syntaxhosur, tamil nadu, in Syntax is a leader in providing Cloud and Managed Services to businesses across North America, South America, Europe, and the Pacific.
Syntax offerings, including their best-in-class Enterprise Clou...Show moreLast updated: 26 days ago
- Promoted
Murex Production Support Consultant
LuxoftBengaluru, Karnataka, India We've been engaged by a large Australian financial institution to provide resources to manage the production support activities along with their existing team in Sydney & India.Provide expert-level...Show moreLast updated: 6 days ago
- Promoted
Process Improvement Consultant
Infosys BPMBengaluru, Republic Of India, IN Greetings from Infosys BPM Ltd.We are looking for Quality and Process improvement Consultants to augment our capability in deploying Continuous improvement methodologies across industry domains and...Show moreLast updated: 30+ days ago
- Promoted
Lead Business Process Consultant [T500-20862]
FMBengaluru, Karnataka, India We are a highly successful 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering.
Businesses worldwide trust our exp...Show moreLast updated: 27 days ago
- Promoted
- New!
Process Associate
Olive Green Consultinghosur, tamil nadu, in Handle customer queries through calls, emails, or chats as per process requirements.Maintain accurate documentation and update systems regularly.
Ensure timely resolution of issues while adhering to...Show moreLast updated: 1 hour ago
- Promoted
Technical Consultant
Programmers.iohosur, tamil nadu, in Senior Microsoft D365 Techno-Functional Architect- FTE.PAN INDIA Remote, Work from Home.We are seeking a Microsoft Dynamics 365 Techno-Functional Architect with deep expertise across both Dynamics ...Show moreLast updated: 25 days ago