No longer accepting applications
▷ (Urgent) Group Operations Manager
WNSPune, Maharashtra, India19 hours ago
Job descriptionMonitor and analyze KPIs such as AHT, CSAT, FCR, SLA adherence, and productivity. Implement process improvements to enhance efficiency and quality. Ensure compliance with company policies and client requirements. Serve as the primary point of contact for client escalations and operational updates. Participate in client calls, business reviews, and strategic planning sessions. Prepare and present operational reports, dashboards, and insights. Use data to identify trends, risks, and opportunities for improvement. Collaborate with WFM and HR to ensure optimal staffing levels. Support recruitment and onboarding of new hires. Identify training needs and coordinate with L&D teams. Promote career development and succession planning. 5+ years of experience in BPO operations, with at least 2 years in a managerial role. Minimum Team size of 80 to 100 FTE's (Mandatory) Proven track record of managing large teams and delivering results. Strong leadership and people management skills. Excellent communication and interpersonal abilities. Analytical mindset with proficiency in Excel, reporting tools, and CRM systems. Ability to manage multiple priorities in a fast-paced environment. Familiarity with Six Sigma, Lean, or other process improvement methodologies is a plus. Certifications (Optional but Advantageous) : PMP, Six Sigma, COPC, or similar operational excellence certifications.
Roles and Responsibilities :
Team Leadership & Management
- Supervise Team Leaders and their respective agents.
- Conduct performance reviews and coaching sessions.
- Foster a culture of accountability, engagement, and continuous improvement.
Operational Excellence :
Client Relationship Management :
Reporting & Analysis :
Workforce & Capacity Planning :
Training & Development :
Qualifications : Education :
Bachelor’s degree in Business Administration, Management, or related field (preferred but not always required).
Experience :
Skills :
Create a job alert for this search
Operation Manager • Pune, Maharashtra, India
Related jobs
![▷ [Immediate Start] Group Operations Manager](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=WNS)
![▷ [Urgent Search] Operations Manager Fleet IT](https://cdn-logos.talent.com/v1/logo/image?feedcode=attb-in&company_name=Anglo-Eastern)
- Promoted
Group Operations Manager
WNSPune, Maharashtra, India Supervise Team Leaders and their respective agents.Conduct performance reviews and coaching sessions.Foster a culture of accountability, engagement, and continuous improvement.Monitor and analyze K...Show moreLast updated: 17 days ago
- Promoted
- New!
Group Manager-Infrastructure Operations
Allianz Technology SE India Branchpune, India Group Manager-Infrastructure Operations.We are seeking a highly skilled Senior Cloud Engineer with extensive experience in software development and DevOps to lead our efforts in automating Cloud in...Show moreLast updated: 19 hours ago
- Promoted
Regional Operations Manager
ABBPune, Maharashtra, India This job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.At ABB, we help indu...Show moreLast updated: 4 days ago
- Promoted
- New!
Senior Group Manager - FNA
WNS Global Servicespune, India London (Lloyd’s) Market – Cash / Expense & Treasury Management- Efficient in Professional communication skill (Written & Verbal) - Proven in efficient client communication and handling independently ...Show moreLast updated: 19 hours ago
- Promoted
(Urgent Search) General Manager
Ileseum ClubsPune, Maharashtra, India Empowering communities and celebrating the joy of club life with visionary leadership and a passion for sports and wellness.
The Role : General Managers (GM) play a critical role in the Ileseum eco...Show moreLast updated: 30+ days ago
- Promoted
- New!
▷ [Immediate Start] Group Operations Manager
WNSPune, Maharashtra, India Supervise Team Leaders and their respective agents.Conduct performance reviews and coaching sessions.Foster a culture of accountability, engagement, and continuous improvement.Monitor and analyze K...Show moreLast updated: 8 hours ago
- Promoted
- New!
Associate Manager, Technical Operations
Global Paymentspune, India Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.Our worldw...Show moreLast updated: 19 hours ago
- Promoted
- New!
General Manager - Operations
Livspacepune, India Job Description As a General Manager - Operations, you will be responsible for leading a team of Operations Leads and ensuring customer delight.
You will coordinate with design and the production...Show moreLast updated: 19 hours ago
- Promoted
- New!
GTM Operations Manager
AppZenpune, India AppZen is the leader in autonomous spend-to-pay software.Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations c...Show moreLast updated: 19 hours ago
- Promoted
- New!
Team Leader - Operations
Allstate Benefitspune, India Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy.
and follows up to ensure that customer needs have been met .Manages, r...Show moreLast updated: 19 hours ago
- Promoted
Wolters Kluwer - Manager - Operations
Wolters Kluwer IndiaPune, India Description : About the Role : As a Manager, Operations, you will play a crucial role in overseeing the daily activities of a dedicated team, ensur...Show moreLast updated: 1 day ago
- Promoted
- New!
▷ [Urgent Search] Operations Manager Fleet IT
Anglo-EasternPune, Maharashtra, India Job Summary : The IT Vessel Operations Manager is responsible for overseeing and managing all IT systems, infrastructure, and digital assets deployed on vessels across the fleet.This role ensures s...Show moreLast updated: 6 hours ago
- Promoted
- New!
Assistant Manager - Operations
r3 Consultantpune, India Supervise, coach and develop team leads and associates to ensure efficiency of the department, satisfaction of customers and clients, and to maximize team performance.
Hold regular one-on-ones and t...Show moreLast updated: 19 hours ago
- Promoted
- New!
Operations Manager
Concentrixpune, India The Operations Manager II is responsible for coaching and supervising a group of Operations Managers and / or Team Leaders.
This position is responsible for building and maintaining client relationshi...Show moreLast updated: 19 hours ago
- Promoted
- New!
Manager_UC Operations
Vodafonepune, India VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations : Albania, Egy...Show moreLast updated: 19 hours ago
- Promoted
- New!
Associate, Team Manager Operations Global Reporting & Performance Measurement
Deutsche Bankpune, India The Associate / Team Manager Operations is typically responsible for the calculation, analysis and reporting of monthly performance attributions, in coordination with portfolio management and other r...Show moreLast updated: 19 hours ago
- Promoted
- New!
Operation Manager
Infosyspune, India To qualify for the role you must have : •A minimum of 10 years of experience in Procurement in a collaborative, high-performance environment and a minimum of 4+ years of experience in the Technology ...Show moreLast updated: 19 hours ago
- Promoted
- New!
Operations Team Leader, AS
Deutsche Bankpune, India Our purpose as a business is to be dedicated to our clients’ lasting success and financial security.We want to be a bank that creates a positive impact for clients, employees, investors, and societ...Show moreLast updated: 19 hours ago