Senior Process Associate

About the Role :

The Senior Process Associate – Physician Billing (AR) is responsible for managing the Accounts Receivable process, ensuring timely follow-ups, resolution of denied or pending claims, and maintaining strong relationships with insurance carriers. The role requires in-depth knowledge of the physician billing process, payer guidelines, and AR recovery techniques to ensure accurate and timely cash flow for clients.

Location : Mohali (On-Site)

Experience : 2–4 years of experience in Physician Billing – AR process.

Key Responsibilities :

Conduct insurance follow-ups via calls and payer portals to resolve outstanding or denied claims.

Review and analyze EOBs, remittances, and denials to determine the root cause and resolve them effectively.

Adhere to HIPAA and company data privacy standards.

Meet defined quality and productivity benchmarks.

Provide regular updates on claim status, progress, and challenges.

Assist new hires or junior team members in understanding AR workflows when required.

Experience in US night shift environment preferred.

Required Skills & Competencies :

Strong understanding of US Healthcare RCM, AR follow-up, and Denial Management.

Knowledge of CPT / ICD codes, modifiers, payer rules, and the physician billing cycle.

Familiarity with EOBs, ERA, claim adjudication, and appeal process.

Excellent communication skills (both verbal and written).

Analytical mindset with attention to detail and ability to handle high-volume claims efficiently.

Why Join Knack RCM :

Be part of one of the most stable and trusted RCM organizations in the Tricity region.

Competitive compensation with performance-based incentives.

5-day work week with growth opportunities into lead or quality roles.

Positive and collaborative work environment.