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Client Service Analyst

Deutsche Bankmumbai, India

30+ days ago

Job description

Description

Client Service is responsible for retaining, growing and developing strategic client relationships for a portfolio of (country, regional or global) clients for which they have primary service coverage responsibility, in line with applicable internal policies and external legal / regulatory frameworks.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

Best in class leave policy
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above

Your key responsibilities

Provides support to clients on all day-to-day, service / transactional related queries applying the highest standards primarily for Securities Services FPI / FDI clients who invest into the India market.

Closely work with Market entry team for guiding and on-boarding clients / work on guiding market entry norms.

Works closely with, but not limited to, onshore teams like Coverage, Sales, Product Managers and Operations to promote Corporate Bank / Securities Services and resolve roadblocks that hinder closure of deals with thorough understanding of policies and compliance guidelines.

Liaises with overseas teams / clients to ensure globally / regionally consistent high standards in service solutions for clients

Coordinates and aligns closely with onshore Implementation Team.

Provides technical support for electronic banking platforms and self-service apps.

Escalates issues to onshore teams in timely manner to manage client expectation & relationship.

Escalates issues with respective L2 / L3 support teams if needed.

Work closely with onshore teams on E2E procedures and processes.

Prepares and provides MIS reports, internally / externally.

Contributes to Continuous Improvement activities leading to operational efficiencies

Your skills and experience

Have a minimum of 5 to 6 years’ client services / client facing experience overall and at least an year in the Securities Services business covering Custody & Clearing, Fund Services

Possess excellent communication skills, inter-personal skills and be a strong team player

Be able to handle / address day to day client requirement / queries and liaise with both clients and internal stakeholders related to but not limited to clients’ transactions inquiries, Trade settlements, Cash settlements, FX, Corporate actions, KYC requirements etc.

Be pro-active and able to resolve and respond to clients’ requests and issues within the agreed turnaround times.

Be diligent and ensure quick escalations on key client issues or matters requiring senior management attention.

Be independent, self-starter and able to liaise with clients and internal stakeholders including senior management when required. Be a strong and committed team player.

Be well-versed with MS-Office applications. Project Management experience will be an added advantage.

How we’ll support you

Training and development to help you excel in your career

Coaching and support from experts in your team

A culture of continuous learning to aid progression

A range of flexible benefits that you can tailor to suit your needs

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Client Service Analyst • mumbai, India

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