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Service Desk Associate

Service Desk Associate

CSCKochi, IN
23 hours ago
Job description

Role : Associate Service Desk

Location : Bangalore

Working Hours : Rotational Shift

Working Model : Hybrid

Intro :

The primary role of this position is to service the IT support needs of our end-users and clients in a demanding and result-oriented environment. You will be responsible for providing both onsite and remote support. This challenging role requires excellent client-oriented communication skills and a thorough, logical approach to problem solving. You will be expected to deal with a high volume of tickets to the Service Desk using a variety of problem-solving techniques, while maintaining a high level of customer satisfaction. You will work as a member of the Global IT Organization, in a newly formed global IT Service team, reporting to the Service Delivery Manager. You will provide local support to onsite users and remote support to our user base globally. You will be expected to work using your own initiative but following Standard Operating Procedures and utilizing our internal knowledge base and be able to communicate effectively with other IT teams. This role sits within a Global office supporting a user base of 2900 and growing worldwide. Experienced IT practitioners are welcome, but weight will be given to customer focused individual who show the right “can-do” attitude and a voracious appetite for work in an exciting and vibrant team.

Some of the things you will be doing :

  • Providing support to all internal / external teams for tech / operational queries.
  • Work closely with Service Delivery, Internal Infra team, to Identify and get issues fixed by Product and Tech teams.
  • Ability to find gaps, issues, or potential improvements in the system.
  • You understand, investigate, and solve complex and challenging technical problems.
  • Regularly track various metrics and KPIs associated with TechOps Center, adhering to defined SLA's and the ITIL best practices.
  • Participate in on-call rotation basis, Rotational shift.
  • Implement robust monitoring and alerting system and optimize for scale and performance.
  • Responsible for debugging the reported issues and performing the root cause analysis Creating / Writing Service Desk Procedures and End User Manuals.

What technical skills, experience, and qualifications do you need?

  • 1- 4 years of experience in Service Desk
  • A solid, energetic, flexible, and pragmatic teammate for the existing team that can cope with a rapidly changing circumstances in a dynamic environment.
  • Educational qualification : Graduate or Equivalent Diploma
  • ITIL certification or a willingness to undertake.
  • Experienced in support of Windows OS, Microsoft Office, Microsoft Exchange, Active Directory account management.
  • Knowledge of Network, AD, Messaging and Infra issues Troubleshooting.
  • A disciplined approach to implementation, support, and documentation.
  • Self-starting and self-motivated and professional with ability to take on responsibility.
  • Result driven and are always looking for improvement opportunities.
  • Willingness to learn and to upskill technical knowledge.

    • Why work with CSC?

    We’re always looking ahead, finding ways to improve and anticipate the needs of our clients. Curiosity fuels our innovation, and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.

    CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. Our more than 8,000 colleagues around the globe are empowered to bring the right solutions to market to meet client demand.

  • We offer challenging work and career opportunities. Many positions are filled with internal moves and employee referrals.
  • Employees are eligible for an annual success-sharing bonus or commission plans based on role and individual performance.
  • Our global standard for work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. We offer flexible schedules and remote options for available positions. It’s an exciting time for us in terms of growth and expansion.
  • We strive to boost the power of our diversity by ensuring that all our employees feel a sense of belonging. Our Strategic Equality Alliance fosters a culture of inclusion regardless of race, ethnicity, religion, gender identity, or sexual orientation. It provides networking, learning, and development opportunities through our employee resource groups.
  • CSC Gives Back , our philanthropic program, is committed to making the communities in which we live and work better off tomorrow than they are today.

    • About us

    CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in more than 140 jurisdictions in the Americas, Europe, Asia-Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

    CSC is committed to creating a diverse and growth-oriented environment where everyone is valued and respected. CSC offers challenging career opportunities and excellent benefits. Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

    CSC #CSCCareers #TechHiring #TechAtCSC #TechJobs