Salesforce Analyst [T500-16480]

A legacy of excellence, driving innovation and personalized service to create exceptional customer experiences.

About H.E. Services :

At H.E. Services vibrant tech center in Hyderabad, you’ll have the opportunity to contribute to technology innovation for Holman Automotive, a leading American fleet management and automotive services company. Our goal is to continue investing in people, processes, and facilities to ensure expansion in a way that allows us to support our customers and develop new tech solutions.

Holman has come a long way during its first 100 years in business. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and unfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Join us and be part of a team that's transforming the way Holman operates, creating a more efficient, data-driven, and customer-centric future.

Roles & Responsibilities :

• Manage daily administration of multiple profile, role, and user setups, including customization of objects, fields, record types, page layouts, validation, process flows, triggers, approval processes, and workflow rules.
• Maintain the security of Salesforce through internal Salesforce settings, activity audits, sharing rules, permission sets, roles, profiles, etc.
• Develop and maintain reports and dashboards for users at all levels of the organization.
• Work directly with Sales team regarding training, support issues and problem troubleshooting.
• Maintain and improve data integrity (i.e. monitor exception reports, merge records, de-dupe records.
• Create and maintain documentation of technical issues, training, and any modifications to Salesforce.
• Import and export data using tools such as Data Loader.
• Participate in QA testing of internal Salesforce projects.
• Assist with Salesforce related applications such as Salesforce Maps and LinkedIn Sales Navigator.
• Other Salesforce related tasks and projects as assigned by management.
• Perform all other duties and special projects as assigned.

Must Have Skills :

Education :

Communicating :