Oracle Fusion Cloud MFG INV PLM Maintenance Func - Sr Consultant

ConfidentialBengaluru / Bangalore

9 days ago

Job description

Key Responsibilities :

1. Requirement Gathering & Solution Design

Engage business partners to translate functional needs into technical / functional specifications.
Provide implementation advice aligned with business scenarios.

2. Customer Support & Incident Management

Track, diagnose, replicate, troubleshoot, and resolve functional and technical issues.

Act as escalation point for critical incidents and work with management on resolution.

Support end-users, answer queries, and provide functional guidance.

3. Configuration & Administration

Maintain SaaS configurations : workflows, roles, approvals, business rules, reports, and data security.

Support minor changes, regression testing, and quarterly updates.

4. Service Request & Patch Management

Log and manage Service Requests (SRs) with Oracle Support, monitor progress, and communicate updates.

Pretest updates in sandboxes, assess risks, and coordinate User Acceptance Testing (UAT).

5. Integration & Data Flow Support

Monitor and troubleshoot integrations (APIs, file flows, OIC / OFS).

Coordinate with IT and integration partners.

6. Knowledge Management & Training

Develop / review knowledge articles, FAQs, and process manuals.

Conduct training sessions and knowledge-sharing initiatives.

7. Customer Experience & Best Practices

Act as the voice of the user for Oracle and internal IT.

Ensure data privacy compliance and promote SaaS best practices.

Skills Required

Inventory Management

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Oracle Cloud Plm • Bengaluru / Bangalore

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