Guest Relations Specialist

Department Facilities

Grade / Level G1A / G1B

Designation Sr Facility Executive / Executive – Front Office

Location NCR

Reporting To Facility Manager

Role & Responsibilities

• You’ll be responsible for managing all aspects of day-to-day service delivery during working hours.
• To advise Front Office Management on escalated issues during the shift.
• To ensure immediate response to all priority calls during the shift and follow the escalation process
• To take rounds of the front office, lobby area, and restrooms to ensure a high standard of housekeeping & upkeep.
• Greet visitors / clients by providing a friendly, courteous front office service reflecting the client’s corporate image.
• Site personnel are notified of guests’ arrival immediately.
• Issue visitor badges / temporary cards / service badges / new joiners ID & access card. Follow up for the return of respective ID / access cards with the respective stake.
• Visitor admission is properly authorized.
• Maintained visitor logbook
• Assisting with special needs for visitors with disabilities
• Ensuring basic cleanliness of the lobby, lifts, and public area.
• Handling client / visitor complaints / feedback and other related problems and communicating to the next level or as per the escalation matrix.
• Handling the tasks pertaining to soft services as per operations need.

Skillset required

Experience (Years) required

Minimum 3-5 years of relevant experience

Qualification

Graduate / Hotel Management Graduate