Purpose of the Role
A Technical Specialist within Enterprise Network Services (ENS) will be expected to have a fundamental network understanding, including excellent knowledge of network, from best of breed vendors. This highly technical and service focussed position will involve Operational support of the WWT GlobalFI / Fintech Customer global Network including change and service improvement opportunities. The ability to work effectively as a member of a diverse geographical based team is essential.
ENS provide services to all areas of the WWT GlobalFI / Fintech Customer business, operating a regional delivery function that identifies and drives tasks and initiatives to completion. The ability to work well with project managers and senior stakeholders is fundamental; also the need to be able to work under pressure within a busy and reactive environment is essential.
Key Responsibilities
- Conduct yourself as a seasoned technical professional.
- ENS stakeholder, delivering regional ‘One team’ approach.
- Responsible for operation excellence and taking appropriate ownership
- Participate in and adhere to ENS engineering.
- Ensure delivered solutions transition into ‘supportable services’ via the ready for service framework.
- Mentor and cross train ENS staff as required.
Your skills and experience :
At least 8 years financial services experienceExpertise in Networking Domain as an SME.Excellent understanding of network architecture, design and support (related to the specified technologies)Proven delivery experience is essential, preferably with a financial services companyProven Service Management (ITIL) experience, specifically incident, problem and change managementDelivering service within a high pressure environmentEssential skills :
Diligent, thorough and professionalService Oriented, business aware and customer focusedMotivated, with a positive (can-do) and enthusiastic attitudeGood organisational and planning skills, with attention to detailGood documentation skills, including writing policies and proceduresConfident, influential and able to communicate effectively at all levelsExperience of supporting network technologiesFundamental understanding of TCP / IP and network switching & routingUnderstanding of network requirements, able to identify / discuss viable solutionsCisco routing and switching including datacentre platformsKnowledge of monitoring and analysis tools (SolarWinds, ThousandEyes, Wireshark, etc)Knowledge of DNS & DHCP (IPAM)Ability to cope with demanding schedules and pressured deadlinesMust be flexible in approach to work content and responsibilitiesMust be a self-starter and able to work with a minimum of supervisionMust be able to interact with customers (the business) and technicians effectivelyDesirable skills :
Cisco ACI, Meraki, ISESD-WAN Technologies, Preferably Silver PeakTerraform, automation and Python ScriptingProfessional qualifications (against relevant technologies)Project Management qualifications and experience Standard, also the ISO20000 and ISO27001 standardsExperience in Automation and Software defined approach is preferred.Personal Characteristics :
Enthusiastic about technology, innovative in approachAbility to thrive in a technology driven, rapidly changing and expanding environmentA desire to do things the right way, whilst remaining focused on team and business objectives