Academic Support Coordinator

Codingal ( www.Codingal.Com ) is the global leader in online AI & coding education for kids and teens. We offer live, interactive classes led by expert Computer Science instructors, empowering students to build apps, games, websites, and AI-powered projects.

Our mission is to help kids fall in love with coding and prepare them to become future-ready creators, entrepreneurs, engineers, and scientists. With a curriculum accredited by STEM.Org and aligned with the K-12 Computer Science Framework, we offer personalized learning through 1 : 1 and small-group classes.

As AI reshapes the world, Codingal integrates real-world AI tools like ChatGPT, machine learning, and data science into the learning journey, helping kids not just use AI but build with it.

Trusted by over 1 million students worldwide and backed by Y Combinator, Rebright Partners, and top angels, Codingal is rated 4.9 / 5 by students and has an NPS of 86, making it the most loved platform for coding and AI education.

Role Overview

As a Billing Operations Intern , you’ll play a key role in ensuring smooth and timely fee collection from parents across the globe.

You’ll engage with customers whose payments are pending or whose auto-charges have failed, helping them resolve payment issues politely and efficiently.

This role sits at the intersection of finance operations, customer service, and revenue assurance, ideal for someone detail-oriented, empathetic, and communication-savvy.

Key Responsibilities

1. Reach out to parents whose payments are due, failed, or pending through WhatsApp, email, and calls.

2. Understand and document the reason for payment delays (e.G., card expired, missed reminder, etc.).

3. Share payment links and assist parents with payment completion or retry steps.

4. Coordinate with the Finance Ops and Customer Relationship teams to ensure records are updated in real time.

5. Track and report daily payment recovery status in Google Sheets / internal dashboards.

6. Escalate special cases (refund requests, duplicate charges, payment disputes) to senior team members.

7. Provide friendly and professional support to parents, maintaining a positive brand image.

8. Ensure 100% data accuracy while updating CRM or billing tools.

Skills & Qualifications

• Strong verbal and written communication skills in English (knowledge of Hindi or other languages is a plus).
• Basic understanding of online payments and digital payment methods (Stripe, Razorpay, PayPal, etc.).
• Comfort using Google Sheets, CRMs, and email tools.
• Excellent attention to detail and ability to follow structured workflows.
• Empathy, patience, and professionalism while dealing with parents.
• Completed a Bachelor’s degree in Commerce, Finance, Business Administration, or related fields.

What You’ll Gain

1. Hands-on experience in Finance Operations & Billing Support in a fast-growing global EdTech.

2. Learn how payment gateways, auto-charge systems, and recovery workflows operate.

3. Opportunity to collaborate across teams like Customer Relations, Finance, and Tech.

4. Internship certificate and performance-based Pre-Placement Offer (PPO) for top performers.

Perks :

Education : Bachelor’s degree

Stipend : INR 20,000-22,000 / month

Duration : 6 Months

Location : HSR Layout, Bangalore, India

Please note that this is an in-person role, with no remote option available.

You get to work with a young & smart team, including directly with the founders, who are on a mission to inspire school kids to fall in love with coding. Join us on the journey to provide coding education to every K-12 student and prepare them for the future.

Apply now!