Support Services Executive

JOB SUMMARY : CUSTOMER SUPPORT EXECUTIVE

Shift Timing : 10 Am-7 Pm

Salary Budget : Fresher - 2.55 LPA - 3 LPA

Experienced with more than 6 months of experience : 20-25% hike on your Last CTC or max 4LPA.

Language Proficiency : Good command over English (spoken).

Experience : Minimum 6 months of BPO exp in International Healthcare Voice Process.

If you are interested in joining our team, please share your resume at shreyakumari1@policybazaar.com or WhatsApp at 9560944995.

Key Responsibilities :

• ️Handle incoming calls and respond to customer queries in a timely and professional manner.
• ️Make outbound calls to customers for follow-ups, feedback, or information updates.
• ️Resolve product / service-related issues effectively, escalating when necessary.
• ️Maintain a high level of customer satisfaction by providing accurate information and support.
• ️Document all customer interactions and update CRM systems.
• ️Meet daily / weekly performance targets such as call handling time, quality, and customer satisfaction scores.
• ️Work closely with the team to improve service standards and processes.

Required Skills & Qualifications :