Virtual Director of Operations - Supportive Housing & Behavioral Health

Location : Brooklyn, NY / Remote

Compensation : Starts from USD 1,600 / month + incentives

Employment Type : Full-Time, 40 hours a week

About the Role

Brownstone NYC is expanding its supportive housing operations beyond Queens to new facilities in Rockrose (Baltimore) and Shepherd St. (Brooklyn). We are seeking a remote Program Director with deep experience in supportive housing, behavioral health, substance use recovery, and veterans’ care. This leadership role ensures operational excellence, compliance integrity, and Medicaid billing performance across multiple sites serving vulnerable populations.

Primary Purpose

Provide remote oversight, compliance management, and operational leadership for supportive housing and behavioral health programs serving individuals with substance use disorders, mental health challenges, and veterans.

Ensure all programs meet HUD, Medicaid, and state regulatory standards while maintaining high quality of care and financial performance.

Key Responsibilities

A. Program Oversight & Compliance

• Oversee operations across multiple supportive housing sites in NY and MD.
• Ensure compliance with federal, state, and local regulations (HUD 24 CFR Part 578 & 891, OMH, OASAS, Medicaid).
• Review and approve operational protocols for housing, clinical services, and substance use programs.
• Conduct monthly virtual audits of documentation, service delivery, and billing compliance.
• Maintain up-to-date staff certifications and required training (trauma-informed care, harm reduction, HIPAA, etc.).

B. Medicaid & Billing Oversight

C. Operational & Financial Management

D. Quality Improvement & Reporting

E. Stakeholder & Interagency Coordination

Minimum Qualifications