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Servicenow Llm Trainer
Servicenow Llm TrainerMillionLogics • Pālghāt, Republic Of India, IN
Servicenow Llm Trainer

Servicenow Llm Trainer

MillionLogics • Pālghāt, Republic Of India, IN
3 days ago
Job description

Company Description

As a trusted Oracle Partner, MillionLogics stands as a global powerhouse in IT solutions, merging innovation, expertise, and strategic vision. With offices in London, UK, and a development hub in Hyderabad, India, MillionLogics bridges sharp business foresight with world-class technical talent. Our mission is to transform enterprises through smart, scalable IT solutions, including Data & AI services, Cloud solutions, and IT consulting. We empower organisations to evolve and lead, delivering tailored, results-driven technology solutions backed by our team of 40+ professionals.

Role Overview :

We are seeking a ServiceNow Product Owner with deep functional expertise in relevant products - a few of them being Customer Service Management (CSM), IT Service Management (ITSM), or HR Service Delivery (HRSD) to help design realistic, scenario-driven tasks for AI model training. This role is not about platform configuration or app development, but about translating real business workflows and decision logic into structured, data-driven tasks that improve AI reasoning and understanding of enterprise processes.

The ideal candidate combines domain expertise in ServiceNow modules with strong analytical, prompt-engineering, and data structuring skills, helping shape how AI systems learn to reason across ServiceNow-like workflows.

Key Responsibilities

  • Define key decision frameworks for Reinforcement Learning initiatives aimed at improving ServiceNow’s models, including taxonomy design, realistic scenario creation, and evaluation criteria.
  • Create scenario-driven tasks that mirror real ServiceNow workflows (case handling, SLA tracking, HR requests, IT incident response).
  • Write clear, natural instructions aligned with ServiceNow business processes.
  • Represent tasks in JSON format, ensuring clarity and consistency.
  • Use SQL queries to analyse and check data for accuracy.
  • Contribute to AI model training by designing tasks that challenge reasoning and produce predictable outcomes.
  • Apply prompt engineering to structure instructions that guide task execution.
  • Collaborate with peers to expand scenarios across ServiceNow domains (CSM, ITSM, HRSD).
  • Document scenario patterns, examples, and best practices for other trainers.

Required Skills & Experience

  • 4–6 years of experience with ServiceNow.
  • 2 years specifically in CSM, ITSM, and HRSD modules.
  • Strong knowledge of workflows, cases, incidents, requests, SLAs, and knowledge management in ServiceNow.
  • Proficiency in JSON authoring and working with structured data.
  • Solid understanding of SQL for data analysis and task validation.
  • Ability to design realistic enterprise scenarios that map to ServiceNow processes.
  • Experience in AI model training workflows, contributing to the creation of structured training data.
  • Strong prompt engineering skills for crafting effective instructions.
  • Analytical thinking, attention to detail, and logical structuring.
  • Strong communication skills + customer-facing experience is a BONUS

    • Preferred Qualifications

  • ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist-ITSM (CIS-ITSM).
  • Any One - ServiceNow Certified Implementation Specialist (CSM or HRSD).
  • Exposure to AI / ML workflows or training data preparation.
  • Familiarity with Agile methodologies.
  • Good knowledge of prompt engineering.

    • Offer Details :

  • Contractor position (no medical / paid leave)
  • Full-time dedication (40 hours / week)
  • REQUIRED : 3-hour overlap with CST (Central Standard Time)

    • Hiring Process :

  • Coding challenge-based Interview on Flocareer / Risebird / Barriaser

    • Number of Openings : 12

    Urgent requirement, please apply here on LinkedIn or email us your updated CV with Job ID : 2327 ServiceNow at careers@millionlogics.com or apply at our careers section www.Careers.Millionlogics.Com

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    Servicenow Llm Trainer • Pālghāt, Republic Of India, IN