Workforce Services Operations Manager

Job Title : Workforce Services Operations Manager

Location : India

The Workforce Services Operations Manager will be the central point of contact for a key client partnership at Astreya. This person will work closely with the client’s internal vendor management team to ensure onboarding & offboarding success as well as managing communication & change management initiatives between the VMO and Astreya’s Delivery organization. This high-visibility role plays a critical part to the overall success of our client partnership. Strong business acumen, communication skills, and follow-through are essential.

Core Duties

Coordinate with Astreya’s HR Onboarding & Service Delivery Teams to ensure proper provisioning of new hires & off-boarding of personnel

Work with Astreya and client IT organizations to liaise with any equipment and / or access issues

Partner with Service Delivery teams to ensure titles, locations, access, and work packages are up-to-date in customer’s VMS

Work closely with Delivery leaders on process changes and communication efforts to ensure VMS and internal compliance is maintained

Other duties as assigned by Astreya’s Delivery organization

Skills & Competencies

Prior experience with VMS platforms, specifically Fieldglass

Manager Service Provider (MSP) and staffing industry prior work experience required

Experience managing vendor relationships including performance monitoring via KPIs / SLA

Experience working in IT / technical staffing including technical recruiting is a plus

Strong analytical skills

Strong organizational skills and meticulous attention to detail

Strong proficiency with Google Workspace (Gmail, Sheets, Docs, Slides)

Excellent communication and interpersonal skills for collaborating with stakeholders

Ability to deal effectively with vendors, candidates, and hiring managers at all levels

Excellent troubleshooting and problem-solving skills

Ability to multi-task and function in a fast-paced, team-oriented environment

Education & Experience

Bachelor’s degree from an accredited university

Familiarity with contingent workforce management, staffing company operations, and / or human resources in a hiring and onboarding capacity required

Previous experience in an administrative role, with a focus on process management

Prior work experience in the contingent workforce industry, including internally managed PMO, MSP, EOR, AOR, or staffing company