No longer accepting applications
Service Delivery Manager — IT Infrastructure Services
TECEZEkottayam, kerala, in10 hours ago
Job descriptionGovern Incident, Request, Problem, Change (CAB) and Major Incident processes; act as on-rotation MIM for P1s. Ensure SLA / OLA attainment across network, cloud, server, storage, telephony, workplace towers. Own capacity & demand planning (skills matrix, on-call rosters, vendor / backfill). Lead service transitions (KT, runbooks, acceptance criteria, warranty). Drive continual improvement (trend analysis, RCA / RFO, automation opportunities). Maintain account / tower-level P&L with a weekly cadence : Revenue recognition (T&M vs Fixed), timesheet hygiene, milestones. COGS : staffing, cloud credits / consumption, licenses, partner costs. Variance analysis vs budget; forecast next 4–8 weeks. Billing & AR : invoice schedule, DSO, PO / budget burn, change orders. Margin protection : scope control, rate-card adherence, vendor rebates, cost optimization. Publish Friday P&L Snapshot with actions and owners; track to closure. Run Daily Ops huddles , Weekly Service Reviews , Monthly / Quarterly Business Reviews (MBR / QBR) . Maintain stakeholder maps (customer, vendors, internal towers), escalation paths, and comms plans. Present service health, risks, and improvement plans with clear business outcomes. Hire, onboard, coach; assign workloads; set goals / KPIs. Establish a performance rhythm (1 : 1s, feedback, training on ITIL, tools, financial literacy). Create, publish, and maintain SOPs and tower runbooks ; enforce version control and audit trails. Ensure CMDB / asset hygiene; align with ISO 27001 controls and customer policies. Daily Ops Dashboard : open tickets by priority / age, SLA risks, overnight P1 / P2s summary, changes scheduled today, capacity roster, vendor blockers. Major Incident Update (as needed) : impact, workaround, ETA, next comms time. Weekly P&L Snapshot (per account / tower) : Revenue recognized | Invoiced | Unbilled | AR / DSO | COGS | Gross Margin % | Variance vs Plan | Forecast (4–8 wks) . Actions to correct slippage (owner / date). Service Review Pack : SLA / OLA heatmap, ticket trends, top 5 repeat issues, change success rate, patch / backlog status, risks & mitigations, customer sentiment / CSAT. MBR Deck : KPI trends (3–6 months), RCA status, automation / savings realized, DR / backup posture, security exceptions, roadmap & resource plan, financial roll-up vs budget , 60-day forecast, improvement OKRs.
Service Delivery Manager — IT Infrastructure Services
(Network
- Cloud
- Server
- Storage
- Telephony
- Staffing
- Digital Workplace)
Function : Service Delivery
Reports to : Head of Service Delivery / Operations Director
Seniority : Hands-on Manager (player–coach)
Team : Manages 2–5 Service Delivery Coordinators while also acting as an individual contributor on critical tasks
Location : India
Travel : Role Summary
Own end-to-end service delivery and customer satisfaction across IT infrastructure services while exercising tight weekly control on P&L . Lead a small coordination team, run governance cadences, standardize SOPs / runbooks, and drive measurable improvements in SLAs, CSAT, and margin.
Key Responsibilities
1) Service Delivery & Operations (ITIL)
2) Financials — Weekly P&L Ownership
3) Customer Governance & Stakeholder Management
4) Team Leadership (2–5 Coordinators)
5) SOPs, Runbooks & Compliance
Reporting Cadence & Templates
Daily (by 10 : 00)
Weekly (every Friday EOD)
Monthly (MBR, by 3rd business day)
#teceze #itservices
Create a job alert for this search
Service Delivery Manager • kottayam, kerala, in
Related jobs
- Promoted
Reflections Info Systems - Delivery Manager
Reflections Info Systems P LTDKochi, India We are looking for 15+ years seasoned Technical Delivery Manager to oversee the successful delivery of complex technical projects and solutions.
The ideal candidate will have a strong background in ...Show moreLast updated: 28 days ago
- Promoted
- New!
Regional Service Delivery Head
TagKochi, IN The Regional Service Delivery Head (RSDH) serves as the strategic and operational bridge between the India Global Delivery Center and the markets (AMS, EMEA, or APAC).
This role ensures that regiona...Show moreLast updated: 13 hours ago
- Promoted
It Service Continuity Manager
RED GlobalAlleppey, Republic Of India, IN Job Title : IT Service Continuity Manager.Location : India / Pune Onsite / Remote.Employment Type : 6 Month Contract+ Extension.
Our Client is seeking an IT Service Continuity Manager who can develop, main...Show moreLast updated: 5 days ago
- Promoted
Service Delivery Manager
ConfidentialIndia, Cochin / Kochi / Ernakulam Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digit...Show moreLast updated: 10 days ago
- Promoted
- New!
Delivery Manager
Live ConnectionsAlappuzha, Kerala, India The Offshore IT Delivery Manager will lead the planning, execution, and delivery of IT initiatives from the India-based Center of Excellence (CoE), ensuring alignment with global business and tec...Show moreLast updated: 5 hours ago
- Promoted
IT Operations Lead
aecc - digital innovation hubKottayam, IN The IT Head will lead the organisation’s IT operations, ensuring seamless technology support, reliable infrastructure, and efficient vendor management.
This role is responsible for driving operation...Show moreLast updated: 17 days ago
- Promoted
Infrastructure Project Manager
AkkodisKottayam, IN Manage IT infrastructure projects, with a focus on network technologies and datacenter management.Lead and coordinate datacenter moves, migrations, and implementation projects.Ensure compliance wit...Show moreLast updated: 30+ days ago
- Promoted
DBiz.ai - Service Delivery Manager - Application Support & ITSM
DBiz.aiKochi Description : About the Role : The Service Delivery Manager is a critical leadership role responsible for ensuring the seamles...Show moreLast updated: 24 days ago
- Promoted
Technical Services Manager
GenScriptKottayam, IN Coordinate accountteam to drive business growth by strengthening the service levelto customer.Develop technical solution / innovation for regionalkey account and distributors to address customer need...Show moreLast updated: 30+ days ago
- Promoted
Senior Director of IT operations
FoundeverKottayam, IN The Senior Director of IT Operations is a passionate and detailed customer-centric leader responsible for overseeing the day-to-day operations of the IT environment, ensuring operational and execut...Show moreLast updated: 6 days ago
- Promoted
- New!
Service Delivery Manager — IT Infrastructure Services
TECEZEKochi, Kerala, India Service Delivery Manager — IT Infrastructure Services.Network • Cloud • Server • Storage • Telephony • Staffing • Digital Workplace).
Head of Service Delivery / Operations Director.Hands-on Manager (p...Show moreLast updated: 7 hours ago
- Promoted
H1B Resource Deployment Manager
PTR GlobalKottayam, IN Pinnacle Group is a nationally recognized leader in workforce solutions, known for delivering high-impact staffing, talent management, and contingent workforce programs.
We support some of the most ...Show moreLast updated: 30+ days ago
- Promoted
Service Manager
SV Management ConsultantsKochi, IN Lead the team and Channel partners to provide customers with knowledge and skill, optimizing the performance of commercial vehicles in their business.
This effort is aimed at establishing as a stron...Show moreLast updated: 6 days ago
- Promoted
IT Service Continuity Manager
RED Globalmount, kerala, in Job Title : IT Service Continuity Manager.Location : India / Pune Onsite / Remote.Employment Type : 6 Month Contract+ Extension.
Our Client is seeking an IT Service Continuity Manager who can develop, main...Show moreLast updated: 5 days ago
- Promoted
- New!
Managed Services – Service Delivery Manager
Buxton ConsultingKottayam, Kerala, India Service Delivery Manager (Managed Services) Location : India Work Hours : India time with overlap to U.S clients Start Date : ASAP Interviews : Immediate Employment type : FTE Must clear a thorough ba...Show moreLast updated: 5 hours ago
- Promoted
- New!
IT Delivery Management
MNCAlappuzha, Kerala, India Years of experience in IT Deliveries and Project Management.Delivery Team management b) Strategy c) Planning Responsible for enabling systematic steps toward the achievement of E2E ownership of de...Show moreLast updated: 6 hours ago
- Promoted
- New!
Business Development Manager - Managed IT Infrastructure Services
Velocis Systems Private Limitedalappuzha, India Velocis Systems Private Limited is an IT solutions and services provider based at various locations in India.With a focus on accelerating digital transformation journeys, Velocis partners with cust...Show moreLast updated: 16 hours ago
- Promoted
Delivery Lead
RapidBrainsKottayam, IN Job Title : Portfolio Lead (Digital Delivery & Strategic Client Transformation).Remote / Hybird / Onsite as permanent employee.
Company : Our Premium Client - German Based.We're seeking an experienced an...Show moreLast updated: 26 days ago