Senior Practice Owner(Process Design & Improvement)

Overview

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

Youll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forwardwere proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

PURPOSE

A Practice / Process Owner (Product) is responsible for defining, managing, and optimizing the processes related to product delivery and support. They ensure that these processes are efficient, effective, and aligned with organizational goals, driving continuous improvement and consistency across product support teams.

KEY RESPONSIBILITIES

• Own and manage assigned SGS processes, ensuring they meet organizational needs and industry standards such as ISO / IEC 20000, ISO / IEC 27001, ISO 9001 etc.
• Work with various stakeholders to refine and improve process efficiency.
• Collaborate with teams to ensure processes are implemented consistently.
• Ensure documentation and training are available for processes under ownership.
• Conduct regular reviews to ensure processes remain aligned with organizational goals.
• Act as subject matter expert for the Practice across the organization.
• Identifies drives and supports Continual improvement activities for the Practice
• Offers periodic review and Practice performance reports to the Senior Management teams about the status and health of Practice KPIs
• Collaborate with data analysts to implement identified improvements.

Qualifications

EXPERIENCE

KNOWLEDGE & SKILLS

PROFESSION COMPETENCIES

CORE COMPETENCIES

EDUCATION & QUALIFICATIONS

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week : Work from home up to 2 days / week (depending on your team's needs)

Flex Day : Make your workday suit your life and plans.

Flex-Location : Take up to 30 days a year to work from any location in the world.

Employee Wellbeing : We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24 / 7, 365 days / year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development : Level up your skills with our training platforms, including LinkedIn Learning!

Competitive Benefits : Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and / or persons with disabilities to apply and self-identify in the application process.