Empowering people, creating technology.

Responsibilities :

Contributes actively to the evaluation of new and complex applications and identifiication of new system requirements through applying technical leadership competencies

Contributes to the communication and presentations on system enhancements

Manages systems hardware and application software implementation and upgrades

Troubleshoots problems with software on a third level

Applies procedures and protocols for software

Contributes to the conception of new business requirement and development of IT solutions (e.g. SAP)

Implements further improvement of IT applications, technologies or services

For Operations Manager

Manages capacity allocation and alignment with Team Leads

Responsible and accountable for IT application support & monitoring of one IT application

Ensures the adherence to defined SLAs, acts as escalation level if incidents are stuck, assigns incidents and tracks the execution state

Qualifications :

Has skills developed through formal training or work experience