Associate Manager - CSM

AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev. The center leverages the power of data and analytics to drive growth for critical business functions such as operations, finance, people, and technology. The teams are transforming Operations through Tech and Analytics.

Do You Dream Big

We Need You.

Job Description

Job Title : Associate Manager – CSM

Location : Bengaluru

Reporting to : Manager - CSM

Purpose of the role

Associate manager is responsible for ensuring the smooth and efficient functioning of daily operations while fostering a high-performing, engaged, and motivated team. This role acts as a bridge between strategic objectives and day-to-day execution, driving operational excellence, process improvements, and employee development. The Associate Manager will play a key role in achieving business goals by optimizing workflows, supporting team members' growth, and maintaining a positive and productive work environment.

Key tasks & accountabilities

• Operational Oversight : Manage and supervise daily operations of the CSM UK & IE department, ensuring all deliverables meet operational SLAs and KPIs.
• Leadership and Independence : Lead the CSM UK & IE team, providing guidance and support to ensure goals are met with minimal need for follow-ups. Exhibit strong independent decision-making skills and take ownership of complex issues.
• Compliance and Control : Ensure adherence to daily compliance standards in all transactions. Monitor and enforce STAR requirements in all process as required by the guidelines.
• Process Management : Oversee the end-to-end CSM UK & IE process, including the development and implementation of corrective and preventive actions for recurring issues. Perform root cause analysis for high-severity issues and drive process improvements.
• Stakeholder Collaboration : Foster strong relationships with multiple teams and stakeholders, leading discussions and effectively communicating both orally and in writing. Coordinate with internal and external parties to achieve business objectives.
• Reporting and Systems : Utilize a comprehensive knowledge of ERP and reporting systems to manage and enhance reporting processes. Ensure accurate and timely reporting and analysis.
• Technical Proficiency : Leverage advanced skills in MS Office applications (Outlook, Excel, PowerPoint) to support operational activities and decision-making.
• Attention to Detail : Demonstrate exceptional attention to detail and accuracy in all aspects of work, from data entry to financial reporting.
• Support and Ownership : Take a proactive approach in supporting business requirements and demonstrate a strong sense of ownership in achieving team and organizational goals.
• Lead, mentor, and develop a team of analysts
• Conduct regular performance reviews, provide constructive feedback, and create development plans.
• Foster a positive, inclusive, and high-performance team culture.
• Manage team schedules, attendance, and workload distribution.
• Serve as a point of contact for internal and external stakeholders.
• Communicate effectively with senior management, peers, and team members.
• Prepare and present regular reports on operational performance and team metrics.
• Analyze data to identify trends, risks, and opportunities for improvement.

Qualifications, Experience, Skills

Level of educational attainment required :

Previous work experience required :

IT skills required :

And above all of this, an undying love for beer!

We dream big to create future with more cheers

Skills Required

Microsoft Office, Reporting Tools