Customer Consulting

Senior Associate / Manager – Customer Consulting

LOCATION : MUMBAI, NCR, Bangalor e

Professional and educational background

Preferred consulting background (Big 4 –Manager / Senior Consultant level; Accenture Strategy, A&M, or ATK - Analyst or consultant leve

l)Relevant work experience – 6+ years, preferred 1 years minimum of consulting experienc

e.Prior experience in the Retail & Consumer sector (R&C) across offline & channels (Food & beverages, Beauty & personal care, Agri-commodities, Consumer Durables, Big Box retailers, Brown Goods)- either as a management consultant or as an industry profession

alEducation from Tier I campuses - IIM A / B / C / L / K / I, ISB, SPJIMR, XLRI, MDI, FMS. If Tier II – Other IIMs, IITB VJSOM / XIMB / NMIMS / IMT Ghaziabad / SIBM / SCMH RD

Core skills & behaviors : The ideal candidate will possess a strong understanding of the retail & consumer sector (R&C) across offline & channels (Food & beverages, Beauty & personal care, Agri-commodities, Consumer Durables, Big Box retailers, Brown Goods), including emerging trends, challenges, and opportunities. They will have a proven track record of developing and executing successful business growth projects for retail & consumer companies. The candidate will work with our clients to identify their strategic business transformation goals and develop comprehensive plans to achieve them. Key skills that will enable this inclu

de : Business Acumen to drive actionable outcomes for clients with the latest industry trends, innovations and disruptions, metrics and value driv

ersAn excellent, established track record for selling and delivering consulting engagements in R&C domain at the same t

imeExperience working with “C level” executive clients, with extensive experience in projects in which the primary stakeholder was the CEO; Chief Strategy Officer, Sales H

eadStrategy consulting experience in Corporate Strategy; Growth Strategy, Market Entry Strategy, Operating Model Strategy, Business and Financial Model development, Value and investment case design, Productivity Uplift, Digital RTM – In the R&C Sec

torStrategy experience in R&C Sector –Digital Sales Enablement, Offline RTM Transformation, Channel strategy, Pricing & Promotions, Distribution Network strategy, Online sales across D2C, marketplaces & Q-

ComShould have managed a team of min 2-3 members in previous experien

ce.Business / Industry experience in broad based general management in blue chip R&C organizations with background in sales / market

ingAble to navigate ambiguity and able to structure analyses for complex problem statements and drive teams to generate insights and solutio

ns.Willingness to stretch, high learning agility (comfort with learning at speed) and can-do attitu

de.Willingness to travel and execute projects on site.

Job Prof ile : Work with clients to identify their strategic goals and develop comprehensive plans to achieve t

hem.Conduct feasibility studies to evaluate new business opportunities and identify strategic business transformation opportunities and define the transformation roa

dmapPartner with CEOs and Sales & Marketing Heads to architect future proof operating models embracing the sector powered by transformational technology, ecosystems and analytics in manufacturing do

mainPrepare and deliver presentations to clients to communicate strategic plans and recommendati

ons.Monitor industry trends and keep clients informed of potential opportunities and thre

ats.Participate in the development of thought leadership content, including white papers and presentations, on telecommunications industry topics

Work experience a

reas : Channel Expansion and Effectiveness : Robust channel management operating model understanding, defined customer promise, redesigned org. structure, KPIs, identification / shortlisting / finalization of potential distributors / dealers with on-boarding and stabiliza

tion.RTM Strategy design and execution : VoC execution with customer segmentation and value proposition design, Define RTM strategy with operating model cons

tructGrowth Strategy : Conduct market research and analysis to identify trends and opportunities in the key R&C sub-sectors. Define market strategy based on relevant market characteristics, identify datasets, create target seg

mentsSales execution : Drive sales discipline in sales call execution, total calls, visit time, visit activities, productive calls, cad

ence.Sales training : Define and Conduct sales training at scale, training effectiveness evalua

tion.Trade marketing : Define and execute trade schemes, scheme planning and budgeting, scheme effectiveness evaluation (RoI), scheme disbursement and claims manage

ment.Sales org structure : Drive exercise to redesign sales org structure to align with strategic objectives of depth or extrac

tion.Channel Partner RoI : Good understanding of channel partner RoI and develop ideal business

caseSales Technology : Good functional understanding of new tools in Sales Technology – SFA, DMS, CRM

etc.Sales Analytics : Ability to do RCA on sales data, come to conclusions and then design & implement interventions across the value