Panel Support & Video Quality Specialist

6 month contract role

Pulse Labs, backed by Google and Amazon, is redefining product development. Our mission is to provide insightful, actionable, and easily comprehensible feedback throughout the product lifecycle, from conception to market launch and beyond. Our innovative evaluation platform helps leading tech companies refine and create groundbreaking products across mobile, smart home, wearables, and automotive domains.

We are seeking detail-oriented, customer-focused professionals who excel in problem-solving and thrive in a fast-paced environment. If you are passionate about exceptional service, video quality assurance, and collaborative teamwork, this role is for you.

This is a 100% remote role, for a 6 month contract . Applicants must be based in India and willing to work the following schedule : Tue–Sat 9 : 30 AM–6 : 30 PM IST

Key Responsibilities

Panelist Support & Ticket Management

• Monitor and manage incoming support tickets via HubSpot.
• Serve as the primary point of contact for panelists with prompt, professional communication.
• Troubleshoot issues, escalate complex cases, and ensure timely resolution.
• Document all interactions in HubSpot and identify trends to improve panelist experience.

Video Quality Review & Validation

Process Improvement & Collaboration

Basic Qualifications :

Preferred Qualifications :