Assistant Manager – US Operations

Job Title : Assistant Manager – US Operations

Experience : 5-7 years

Job Type : Permanent

Job location : Pune

Shift : Should be flexible with day and night shifts

Notice Period : up to 15 days

Key Responsibilities

• Manage a team of 60–70 FTEs effectively.
• Ensure TAT (Turnaround Time) is consistently met, especially for clients with TAT-based processes.
• Oversee staffing, leave planning, and absenteeism management.
• Maintain regular client interaction and address client requirements efficiently.
• Train new employees and ensure smooth onboarding to the process.
• Provide floor support and guidance to the team as needed.
• Prepare and share daily, weekly, and monthly production and quality reports.
• Handle conference calls with the onshore team, especially for new process transitions.
• Conduct huddles and team meetings to communicate updates and address operational issues.
• Ensure production and quality targets set by the client are consistently achieved.

Required Qualifications

Should have  strong analytical skills  to review, interpret, and analyze data effectively.

Interested candidates can share their resume at hiring@radarsoft.tech