No longer accepting applications
Service Delivery Manager — IT Infrastructure Services
TECEZEfaridabad, haryana, in13 hours ago
Job descriptionGovern Incident, Request, Problem, Change (CAB) and Major Incident processes; act as on-rotation MIM for P1s. Ensure SLA / OLA attainment across network, cloud, server, storage, telephony, workplace towers. Own capacity & demand planning (skills matrix, on-call rosters, vendor / backfill). Lead service transitions (KT, runbooks, acceptance criteria, warranty). Drive continual improvement (trend analysis, RCA / RFO, automation opportunities). Maintain account / tower-level P&L with a weekly cadence : Revenue recognition (T&M vs Fixed), timesheet hygiene, milestones. COGS : staffing, cloud credits / consumption, licenses, partner costs. Variance analysis vs budget; forecast next 4–8 weeks. Billing & AR : invoice schedule, DSO, PO / budget burn, change orders. Margin protection : scope control, rate-card adherence, vendor rebates, cost optimization. Publish Friday P&L Snapshot with actions and owners; track to closure. Run Daily Ops huddles , Weekly Service Reviews , Monthly / Quarterly Business Reviews (MBR / QBR) . Maintain stakeholder maps (customer, vendors, internal towers), escalation paths, and comms plans. Present service health, risks, and improvement plans with clear business outcomes. Hire, onboard, coach; assign workloads; set goals / KPIs. Establish a performance rhythm (1 : 1s, feedback, training on ITIL, tools, financial literacy). Create, publish, and maintain SOPs and tower runbooks ; enforce version control and audit trails. Ensure CMDB / asset hygiene; align with ISO 27001 controls and customer policies. Daily Ops Dashboard : open tickets by priority / age, SLA risks, overnight P1 / P2s summary, changes scheduled today, capacity roster, vendor blockers. Major Incident Update (as needed) : impact, workaround, ETA, next comms time. Weekly P&L Snapshot (per account / tower) : Revenue recognized | Invoiced | Unbilled | AR / DSO | COGS | Gross Margin % | Variance vs Plan | Forecast (4–8 wks) . Actions to correct slippage (owner / date). Service Review Pack : SLA / OLA heatmap, ticket trends, top 5 repeat issues, change success rate, patch / backlog status, risks & mitigations, customer sentiment / CSAT. MBR Deck : KPI trends (3–6 months), RCA status, automation / savings realized, DR / backup posture, security exceptions, roadmap & resource plan, financial roll-up vs budget , 60-day forecast, improvement OKRs.
Service Delivery Manager — IT Infrastructure Services
(Network
- Cloud
- Server
- Storage
- Telephony
- Staffing
- Digital Workplace)
Function : Service Delivery
Reports to : Head of Service Delivery / Operations Director
Seniority : Hands-on Manager (player–coach)
Team : Manages 2–5 Service Delivery Coordinators while also acting as an individual contributor on critical tasks
Location : India
Travel : Role Summary
Own end-to-end service delivery and customer satisfaction across IT infrastructure services while exercising tight weekly control on P&L . Lead a small coordination team, run governance cadences, standardize SOPs / runbooks, and drive measurable improvements in SLAs, CSAT, and margin.
Key Responsibilities
1) Service Delivery & Operations (ITIL)
2) Financials — Weekly P&L Ownership
3) Customer Governance & Stakeholder Management
4) Team Leadership (2–5 Coordinators)
5) SOPs, Runbooks & Compliance
Reporting Cadence & Templates
Daily (by 10 : 00)
Weekly (every Friday EOD)
Monthly (MBR, by 3rd business day)
#teceze #itservices
Create a job alert for this search
Service Delivery Manager • faridabad, haryana, in
Related jobs
- Promoted
Service Delivery Manager
Publicis SapientDelhi, India We are looking for a seasoned Senior Service Manager for Application Management Services to join the Global IT Operation team.
As the leader in production operation teams, you will build, drive and ...Show moreLast updated: 4 days ago
- Promoted
IT Service Continuity Manager
RED Globalghaziabad, uttar pradesh, in Job Title : IT Service Continuity Manager.Location : India / Pune Onsite / Remote.Employment Type : 6 Month Contract+ Extension.
Our Client is seeking an IT Service Continuity Manager who can develop, main...Show moreLast updated: 5 days ago
- Promoted
Manager, IT Service Desk
Citrin Cooperman India LLPDelhi, India Position Summary The IT Service Desk Manager is responsible for the full ownership and operational leadership of the firm’s 24x7 global Service Desk.
This role oversees all Service Desk Supervisors ...Show moreLast updated: 27 days ago
- Promoted
Manager - IT Helpdesk
NaviDelhi, India The IT team at Navi ensures smooth day-to-day operations across the organization, and focuses on enhancing workplace experience.
They manage office services, coordinate logistics, and handle adminis...Show moreLast updated: 28 days ago
- Promoted
- New!
Service Delivery Manager — IT Infrastructure Services
TECEZEDelhi, India Service Delivery Manager — IT Infrastructure Services.Network • Cloud • Server • Storage • Telephony • Staffing • Digital Workplace).
Head of Service Delivery / Operations Director.Hands-on Manager (p...Show moreLast updated: 4 hours ago
- Promoted
IT Service Desk Manager
Hectae Analytics and Software SolutionsDelhi, India We’re seeking a skilled IT Service Desk Manager to lead Haass’s IT Service Desk.This role will oversee IT Service Desk support quality, drive service excellence,.
You will also provide guidance to a...Show moreLast updated: 28 days ago
- Promoted
Business Development Manager - Managed IT Infrastructure Services
Velocis Systems Private LimitedDelhi, India Velocis Systems Private Limited is an IT solutions and services provider based at various locations in India.With a focus on accelerating digital transformation journeys, Velocis partners with cust...Show moreLast updated: 1 day ago
- Promoted
Delivery Manager
Adani Enterprises LimitedDelhi, India The Senior Manager- Delivery will lead execution of cybersecurity projects across industrial OT and enterprise IT environments.
This role demands ownership of client-facing delivery, team management...Show moreLast updated: 27 days ago
- Promoted
Senior Manger - IT Infrastructure and Digital Initiatives
Adani Airport Holdings LtdDelhi, India The position is responsible to ensure seamless IT operation at Asset.The incumbent for the role will ensure System security, Network performance and availability, Budgeting & Procurement and Servic...Show moreLast updated: 3 days ago
- Promoted
Senior Service Delivery Manager
ConcentrixDelhi, India Position : Senior Service Delivery Leader, Operations Location : Bangalore.We are seeking a visionary Delivery Leader, who is not only adept in strategic foresight but also in execution excellence.Th...Show moreLast updated: 27 days ago
- Promoted
Information Technology Delivery Manager
KnowledgeWorks Global Ltd.Delhi, India Hybrid role : Monday to Thursday - Work from home, Friday work from office.Work closely with Project Owner to develop detailed project plan, monitor project progress to ensure it stay on track and ...Show moreLast updated: 28 days ago
- Promoted
Infrastructure Manager
ITC InfotechDelhi, India Job Title : Technical Release Manager – Microsoft Ecosystem (Windows OS, M365, W365, Autopilot).Department : End User Computing (EUC) / IT Infrastructure.
We are looking for a detail-oriented and tech...Show moreLast updated: 3 days ago
- Promoted
Manager - IT Application Support - Powai
Hiranandani Financial ServicesDelhi, India Manager of IT Applications to manage implementation and support of our LOS application.This role involves overseeing the applications, ensuring operational efficiency, optimizing system performance...Show moreLast updated: 6 days ago
- Promoted
- New!
IT Delivery Management
MNCDelhi, India Years of experience in IT Deliveries and Project Management.Responsible for enabling systematic steps toward the achievement of E2E ownership of deliveries.Show moreLast updated: 4 hours ago
- Promoted
- New!
Managed Services – Service Delivery Manager
Buxton ConsultingDelhi, India Service Delivery Manager (Managed Services).Work Hours : India time with overlap to U.Must clear a thorough background check.
Location : India (Remote or Hybrid, depending on city).Must be available t...Show moreLast updated: 4 hours ago
- Promoted
- New!
Delivery Manager
Live ConnectionsDelhi, India IT initiatives from the India-based Center of Excellence (CoE), ensuring alignment with global business and technology objectives.
Delivery Management & Execution.Lead and manage multiple concurrent...Show moreLast updated: 4 hours ago
- Promoted
Senior Service Delivery Manager
InfogainDelhi, India Service Delivery Manager (SDM).The SDM is a customer facing role and requires successful management client and employee expectations.
The position also requires leadership, strong ability to multi-t...Show moreLast updated: 27 days ago
- Promoted
Service Deliver Manager
Tata Consultancy ServicesDelhi, India Tata Consultancy Services is hiring for.Service Delivery Manager Experience : 5-12 Years Location : Mumbai.WALK IN DRIVE DATE : 8-11-2025 WALK IN DRIVE LOCATION : Mumbai - Yantra Park Opposite Voltas...Show moreLast updated: 6 days ago