Director of Training

Job Title : Director Capability Development Reporting to : Senior Director / AVP

Work Location : Bangalore (Surya Wave) EC First Phase

Working Hours / Days : 9 Hours / 5 Days a Week - WFO

Shift : Bangalore (Surya Wave) EC First Phase

Team Size : Management / Leadership Role

Company URL :

Mandatory : Ideal candidature would be 14-18+ YEARS OVERALL EXPERIENCE WITH MIN 10+ years’ experience in in behavioral and leadership training. Well versed as a development practitioner with the idea & experience in coaching, mentoring, and delivering talent development projects to fulfil business needs through metrics based environment. A Training professional who can connect the dots between Business & Training Need Analysis with an outcome in mind.

Goals, Objectives, Role & Responsibility ( Capability Development as a Role )

Develops, supports, and drives strategic objectives of the CAPABILITY TEAM management on behalf of multiple business units and in alignment with enterprise goals.

Forms effective partnerships with various work groups, business unit leadership, and corporate support functions to understand and address GEO-specific CAPABILITY TEAM requirements.

Ensures development and execution GEO and site-level long-term CAPABILITY TEAM goals and objectives.

Develops, communicates, and continuously assesses position requirements for direct reports; coaches’ colleagues to improve individual and team performance against established metrics.

Develop, implement, and facilitate training programs (Behavioral and Leadership) for target audience

Drive leadership and talent development in Shared Services across organization through effective governance and resource management

Works effectively within a team-based environment and maintains good internal and external client relationships.

Prepare, implement, track, and do gap analysis & CAPA of all training related metrics including budgets

Plan the implementation and facilitation of activities and events to ensure that operations are managed effectively within authorized budgets

Help improve and build the OD culture and vision in all processes within the Business and deploy strategic people development plans

Serve as an effective business partner, supporting the development, implementation, and delivery of Learning Solutions

Design learning strategies to fill needs as identified through analysis and in partnership with Operations and the Process Leadership Team through training, coaching and OD projects.

Help team members to set SMART Goals / KPIs, provide weekly performance feedback, mentor & coach team members for enhanced performance, support them with needed developmental inputs

Coach / mentor and upskill the team to ensure that they can provide excellent training and OD interventions

Ensure development of the second level of leadership

Contribute and drive key organizational initiatives

Develop / Deploy evaluation and validation instruments to collate and interpret data, assessing operation training needs and training program effectiveness

Implement Performance management tools and techniques

Identify skill and knowledge requirements for Processes through TNIs

Actively pursue self-improvement opportunities through on the job processes

Conduct monthly, quarterly, and annual performance reviews in the process

Critical Skill Components

Knowledge Management :

Deep knowledge of Adult Learning principles, techniques to engage participants in the virtual and F2F environment, coaching and project management

Good understanding of business & its functionalities in general and service industry

In-depth Knowledge of Leadership Development & Behavioral Concepts

Deep Instructional design knowledge to design and develop content using Articulate and other content development tools

Excellent analytical skill and knowledge of related tools will be preferred

Knowledge of LMS, learning tools and virtual collaboration tools essential

Knowledge in Psychometric Assessments

Primary Skills :

Excellent facilitation, coaching (both in the virtual and F2F environment) and organizational development skills targeted towards employees across levels.

Proven client relationship and consulting skills

Strong analytical skill with the ability to generate, analyze and present data in a meaningful way

Excellent Interpersonal skills and expert in leading teams across locations

Proven ability to analyze client needs and agree on client specifications for learning content / materials

Knowledge of LMS, learning tools and virtual collaboration tools essential

Ability to handle and deliver many and diverse projects and tasks including partnering with external entities (as required)

Excellent listening, oral, and written communication skills.

Independently interact with leaders across functions to design and deliver solution

14+ years proven success as an internal / external trainer in behavioral / managerial training and development practitioner with experience in coaching, mentoring, and delivering talent development projects to fulfil business needs.

Understanding of training processes and practices for adult learners. Need to have a proven track record of handling teams.

Experience in benchmarking HRD best practices

Deep understanding of the Healthcare BPM specially Provider Business will be preferred

Education & Experience :

Bachelor’s degree

Exposure to Process Training is preferred

Work experience of 14+ years; 5+ years’ experience in leadership capacity; 10+ year experience in behavioral and leadership training with metrics based environment.