Job Role : COO - Clinical operations
Key Responsibilities :
Strategic Leadership & Expansion :
- Develop and execute strategic plans to expand clinical units across the UAE and GCC, with a strong focus on building and scaling a robust network of clinics. This includes identifying high-potential locations, overseeing setup and operational readiness, and ensuring consistent service delivery across all sites.
- Lead business development initiatives to identify new markets and growth opportunities.
- Oversee new clinic setup, licensing, and operational readiness.
Operational Excellence :
Manage day-to-day operations across all clinical units, ensuring high standards of care and service delivery.Implement and monitor KPIs to drive performance, efficiency, and profitability.Ensure compliance with local healthcare regulations (DHA, MOH, etc.) and international standards.Financial Management :
Own P&L responsibilities across all units, including budgeting, forecasting, and cost control.Optimize resource allocation and asset utilization to maximize ROI.Lead revenue cycle management and financial reporting.Team Leadership & Development :
Build and lead cross-functional teams across clinical, administrative, and support functions.Foster a culture of accountability, collaboration, and continuous improvement.Oversee recruitment, training, and performance management of staff.Customer Experience & Quality :
Champion patient-centric service models to enhance satisfaction and loyalty.Drive quality assurance programs and implement feedback mechanisms.Ensure consistent service delivery across all touchpoints.Qualifications & Experience :
Bachelor's or Master's degree in Healthcare Management, Business Administration, or related field.Minimum 15+ years of experience in hospital or clinical operations, with at least 5 years in a senior leadership role.Proven experience in scaling multi-site clinical businesses or retail healthcare chains.Strong financial acumen with P&L ownership.Familiarity with healthcare technologies, EMR systems, and digital transformation.Experience with international operations or cross-border healthcare expansion is a plus.Preferred Attributes :
Entrepreneurial mindset with a strategic vision.Strong execution capabilities and operational discipline.Excellent communication, negotiation, and stakeholder management skills.Ability to thrive in a fast-paced, growth-oriented environment.(ref : iimjobs.com)