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Marketplace Operations Analyst

Marketplace Operations Analyst

TARGETINDIA
30+ days ago
Job description

Target is an exciting new platform within Targets digital portfolio. Guests look to Target for great products. With Target , we aim to give them easy access to even more great products by partnering with best-in-class third-party Brands and Sellers (Partners). Guests will find these Target products seamlessly integrated throughout Target.com, and they will benefit from the perks already enjoyed from Target, like 5 PERCENT off with a Target REDcard, free shipping and easy in-store returns.

On the Target team you will lead timely, accurate and professional operational support to internal and external partners. Primary responsibilities of the Operations Analyst are :

  • Manage support queue and execute defined Partner support processes
  • Analyze guest and partner support data for key trends and report findings
  • Analyze Operational KPIs (e.g. Order Defects, Click to Deliver speeds, regional delivery trends, etc.)
  • Based on support and operational analysis, develop trends & insights, recommendations and deliver action steps to Partners and internal stakeholders for improvement
  • Monitor order pipeline trends and triage issues impacting guest experience
  • Deliver enhancement projects impacting Partner experience or internal processes

Requirements

  • 4 year college degree
  • 3 years experience in operations or business analytics. Digital retail and / or Marketplace experience strongly preferred.
  • High proficiency in Microsoft Office products and Domo (or similar data visualization and analytics tool)
  • Detail oriented, analytical and inquisitive
  • Able to manage multiple priorities, and work with speed and accuracy
  • Locations

    Tower 02, Manyata Embassy Business Park, Racenahali & Nagawara Villages, Outer Ring Rd, Bangalore 540065

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    Analyst • INDIA