Mass Customization Platform Product Strategist

About Cimpress Technology

Cimpress Technology develops cutting-edge, best-in-world software that our mass customization businesses use to create personalized products for millions of global customers. Our Mass Customization Platform (MCP) consists of modular, multi-tenant services. Our businesses include a dozen brands such as Vistaprint, National Pen and Box Up. These businesses can choose the solutions that work for them, or assemble any custom combination they need. This makes it easier and faster to do things like introduce new products, reach customers and track orders. This kind of innovation keeps customers coming back. Just last year, Cimpress generated $3.2B in revenue through customized print products, signage, apparel, packaging and more.

Our Team

The Access team plays a critical role in securing and enabling the Mass Customization Platform (MCP), the technology backbone that powers Cimpress businesses such as Vistaprint, National Pen, and others.

Access is responsible for onboarding businesses, managing users, and safeguarding the platform through robust Identity, Authentication, Tenancy, Account Management, Authorization, and Risk Intelligence and Compliance solutions. Our systems ensure that every person, service, and application that intends and is permitted to connect with MCP can do so securely and operate with the right level of trust and control.

About The Job

As a Product Manager in the Access team, you will play a key role in advancing the identity, authentication, authorization, tenancy, and compliance capabilities that secure the Mass Customization Platform (MCP) and power Cimpress businesses worldwide. You will drive the strategy and execution for capabilities that ensure secure, compliant, and trusted access across all users and systems interacting with Cimpress platforms. This includes enhancing our risk intelligence and compliance solution to proactively detect and mitigate threats, and evolving our authentication and authorization services to enable seamless and standardized access across external-facing experiences, third-party platforms, AI agents, and partner integrations. This role spans the full product lifecycle from shaping vision and defining roadmaps to collaborating with engineering, security, and business partners to deliver scalable, developer-friendly, and enterprise-grade solutions. You will be responsible for balancing security,

compliance, and usability, ensuring that every access point within the Cimpress ecosystem operates with the right level of trust and control. You will work across a portfolio of foundational products that include identity and authentication services, authorization and policy controls, tenancy and account management systems, and compliance and protection solutions, giving you the opportunity to influence the broader direction of how these capabilities enable Cimpress businesses.

What You Will Do

• Help evolve one of the key Access capabilities that includes identity, authentication, authorization, tenancy, and compliance that secure and enable the Mass Customization Platform (MCP) across Cimpress businesses.
• Develop and execute product roadmaps by conducting quantitative and qualitative market research, analyzing platform adoption and usage patterns, and collaborating with internal and customer-facing product and engineering teams to uncover customer / user needs and pain points.
• Define and document product requirements through well-structured PRDs including epics, user stories, and wireframes. Translate business goals and technical opportunities into actionable deliverables aligned with Access’ platform strategy.
• Manage the full product lifecycle, from ideation to launch and adoption. Partner with engineering, UX, and security teams to establish clear requirements, monitor development progress, and ensure smooth releases with high reliability and adoption.
• Drive agile execution by maintaining prioritized and well-groomed backlogs, estimating story points with engineering, and running sprint ceremonies to ensure alignment and accountability.
• Collaborate across the organization with business units, platform teams, and stakeholders to ensure Access solutions meet real-world needs while balancing security, usability, and scalability.
• Champion a customer-first, developer-friendly experience by ensuring Access APIs, SDKs, and tools are intuitive, well-documented, and easy to integrate enabling internal teams and external partners to deliver secure and seamless customer experiences faster.
• Measure and improve outcomes using adoption metrics, platform performance data, and customer feedback to continuously refine product features and operational processes.
• Continuously improve both the product and yourself. Stay informed on industry trends in identity, access, and compliance, and proactively seek learning opportunities to grow your product leadership skills.

What Will Make You A Great Candidate

Some Nice To Haves