Product Owner

Role - Product Owner (BSS Retail Domain) Work Location - Gurgaon

Experience - 6-9 years

Key Responsibilities :

Manage the product backlog for BSS Retail capabilities including CRM, Point-of-Sale (POS), Order Management, and Retail Channel platforms.

Work closely with business stakeholders to understand customer journeys, pain points, and opportunities for enhancement in the retail experience.

Translate business and customer needs into detailed user stories, use cases, and acceptance criteria.

Define and drive product roadmaps aligned with business strategy and digital transformation goals.

Collaborate with UI / UX designers to ensure intuitive and effective customer interfaces.

Partner with development, QA, and DevOps teams to ensure timely and quality delivery of retail capabilities.

Drive continuous improvements in customer acquisition, onboarding, and engagement through digital and physical retail channels.

Solid understanding of telecom retail operations including customer onboarding, KYC, SIM activation, number portability, and device provisioning

Experience in digital transformation, self-service platforms, or omnichannel retail strategies.

Skills :

An Engineering graduate / post-graduate with 5+ years of experience in Telecom BSS Retail as a Product Owner.

Must have experience in BSS Retail capabilities including CRM, Point-of-Sale (POS), Order Management, and Retail Channel platforms.

Experience in backlog grooming and sprint planning.

Experience with integration points across BSS / OSS stack (CRM, Point-of-Sale (POS), Order Management etc.).

Good to have exposure to AI / ML-driven personalization or customer engagement tools.

About Comviva

Comviva is an industry leader for providing digital platforms crafted for telecom operators, banks, financial services organizations, and other enterprises. We provide solutions for BSS, banking and fintech, AI-led marketing automation and messaging platforms, which have been recognized by leading research firms, including Gartner, Forrester, IDC, Frost & Sullivan, ISG, Juniper Research, Rocco Research, amongst others. Noteworthy among our accolades is the second position in Digital Wallet platforms by Juniper Research and a consistent placement in Gartner's Magic Quadrant for IRCM for three consecutive years.

The breadth of recognition extends across several Gartner reports, encompassing Partner Relationship Management, CSP Customer Management, Revenue Monetization, Artificial Intelligence for CSPs, CPaaS, and Digital Commerce. Forrester has acknowledged Comviva's prowess in Real Time Interaction Management, Cross-Channel Marketing, Loyalty and Rewards, Enterprise Marketing, Customer Analytics, Journey Orchestration, Digital Banking, and Marketplace Development. In the Digital Commerce domain, IDC's flagship Marketscape report has recognized our contributions. ISG mentions Comviva for our Mobiquity Banking Suite in their ISG Provider Lens report, and Omdia includes us in their Omdia Universe for Digital Banking platforms. Juniper Research and Rocco Research consistently feature Comviva in their competitor leaderboard for key reports covering CPaaS, A2P Messaging, SMS Firewall, mobile money, CDP, and more.

Our commitment to excellence extends beyond technology, as evidenced by multiple awards, including the 'Great Place to Work For' Certification (2019), Top 25 Best Workplaces for Women (2019), Golden Peacock Awards (2023), Times Ascent 'Dream Companies to work for 2023, Brandon Hall HCM Excellence Gold Award (2022), and ASSOCHAM Diversity & Inclusion Excellence Award (2021) in the HR Excellence category. Comviva's technological innovations have earned international and regional acclaim, with recognition at prestigious awards such as GSMA GLOMO (3 Times Winner), Global Telecoms (GLOTEL) Awards, Frost & Sullivan's "Digital Marketing Company of the Year," AITE Group Digital Wallet Innovation Awards, AfricaCom Awards, World Communication Awards, Juniper Research Future Digital Awards, Asia Communication Awards, Global Telecoms Business Innovation Awards, Golden Peacock Awards for Innovation, Banking Technology Awards, Global Carrier Award, IBS Intelligence Global FinTech Innovation Awards, Global Fintech Awards, Asia Fintech Awards, Emerging Payments Awards, PayTech Awards, and Telecoms World Middle-East Awards.

These accolades stand as a testament to our unwavering commitment to assisting clients in their digital transformation journey, offering cutting-edge technology that empowers end-users with new-age products and services.