Process Associate

Key Responsibilities :

Handle customer queries through calls, emails, or chats as per process requirements

Maintain accurate documentation and update systems regularly

Ensure timely resolution of issues while adhering to quality standards

Coordinate with internal teams to address escalations or customer needs

Meet performance targets such as accuracy, productivity, and turnaround time

Follow company policies and standard operating procedures

Required Skills & Qualifications :

Minimum 6 months of experience in a Process Associate or related role

Good communication and interpersonal skills

Basic computer proficiency and typing skills

Ability to work in rotational shifts (if applicable)

Strong attention to detail and customer-oriented approach

Ability to work in a fast-paced environment.