Credit Collections Analyst

Job Title : Collections Analyst / Senior Analyst / Lead Analyst

Job Location : Nagpur, Maharashtra

Experience : 1 to 6 years

• Follow up with customers via email or phone for overdue payments.
• Update payment status and notes in the collections system.
• Escalate unresolved or complex issues to senior team members.
• Track and follow up on short payments and unapplied cash.
• Assist in reconciling customer accounts with the cash application team.
• Manage a portfolio of customer accounts and ensure timely collections.
• Analyze aging reports and prioritize collection efforts based on risk.
• Coordinate with billing, sales, and customer service to resolve disputes.
• Negotiate payment plans with customers within defined limits.
• Monitor credit limits and flag high-risk accounts for review.
• Handle escalated accounts and high-value customers with complex issues.
• Lead root cause analysis for recurring payment delays or disputes.
• Collaborate with credit control and legal teams for risk mitigation.
• Drive reduction in DSO (Days Sales Outstanding) and bad debt.
• Conduct periodic reviews of customer payment behavior and trends.
• Mentor junior analysts and support their development.
• Present collection performance insights to leadership.
• ERP / Collections Tool Familiarity : Basic knowledge of systems like SAP, Oracle, or GetPaid.